CX Systems Product Manager

About the team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Revenue Operations team is responsible for equipping and enabling the Go To Market (GTM) as they seek to help customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Customer Success, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About the role

Our GTM team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. We are seeking a dynamic and experienced CX Systems Product Manager to support the evolving needs of our Customer Support functions with market-leading technologies.

You will be a key player in building the foundational infrastructure to enable a world class GTM organization that helps customers evolve their industries with AI. You’ll work cross-functionally with Sales, Customer Success, User Operations to ensure that our roadmap for our CX Systems is on the path to continuously enabling our teams to deliver world-class customer support.

In this role, you'll:

• Be responsible for the recurring audit and ongoing roadmap of our CX Systems (i.e. Customer Support, Ticketing, Knowledge Base, etc) at OpenAI.  

• Partner with cross-functional team members in User Ops (Customer Support), Customer Success Operations, Sales Operations and others to continuously improve our CX tooling. 

• Be a champion of the UserOps teams and their needs as it relates not only to the our CX systems but to the integration points with other key systems.

You might thrive in this role if you have: 

• Experience with CX systems at an enterprise SaaS company, consumption based company, or scaling B2B tech company.

• Proven track record of managing roadmaps, external resources and other matters related to customer support technology.

• International Experience: OpenAI operates globally, therefore experience working in international markets or a good understanding of global business practices can be a plus

• Prior experience or familiarity in the AI industry 

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.