Engineering Manager, Support Automation

About the Team

The Support Automation team at OpenAI scales the organization by applying cutting-edge AI models to real-world challenges, automating and enhancing work across the organization. From customer operations to engineering, we develop an ecosystem of automation products that empower our colleagues and drive impact. We're passionate about crafting products that serve those around us, blending rapid prototyping with a focus on long-term quality and reliability. By creating reusable solutions, we create patterns that can be applied across diverse domains within OpenAI.

TLDR: this team leverages OpenAI technology to improve OpenAI, and you’ll have the opportunity to leverage the full extent of our tech (both public and pre-released) to accomplish this mission.

About the Role

We’re seeking our first Engineering Manager, Support Automation who’s excited about leading a team to create intuitive, impactful, and innovative user experiences. This role is ideal for someone who thrives in a hands-on, dynamic environment, driving both the team’s vision and technical execution. You will be the founding leader of this organization, and therefore will have the opportunity to shape the craft of this team in one of the most innovative companies in the world. You'll mentor a talented team of engineers, oversee project planning, and ensure delivery of high-quality interfaces that push the limits of what's possible with AI. If you’re passionate about blending leadership with deep technical expertise, this role could be a great fit.

In this role, you will:

• Lead, mentor, and develop a team of engineers to build impactful products with a focus on performance, scalability, and delight.

• Oversee the end-to-end product lifecycle from ideation and rapid prototyping through to production-ready deployment.

• Collaborate closely with product, design, and cross-functional partners to align on vision, priorities, and execution.

• Facilitate technical planning, code reviews, and ensure high-quality code and UI standards across projects.

• Balance the needs of rapid iteration with the implementation of sustainable, maintainable solutions.

You might thrive in this role if you:

• Have 7+ years of engineering experience, with at least 5 years in a people management role within a tech or product-focused organization.

• Are highly proficient in modern front-end technologies like TypeScript, React, and related web standards, and are skilled in using design tools such as Figma.

• Enjoy the challenge of transforming conceptual ideas into production-ready products, with a deep appreciation for design and user experience.

• Bring a startup mindset, excelling in fast-paced environments where priorities and objectives can shift. You will be hands on AND leading - the details will matter

• Are passionate about applying AI to solve real-world problems and creating interfaces that delight users.

• Excel in fostering a culture of collaboration, ownership, and continuous improvement.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.