Social Media Manager

About the Team

The Communications team at OpenAI is a group of seasoned professionals in PR/media relations, public policy, employee communications, community and audience development, design and other external-facing functions. We work to educate reporters, policymakers, researchers, developers, customers and the general public about OpenAI, our values and our technology. 

About the Role

We’re looking for a Social Media Manager who is passionate about educating others, with a deep care for reaching underrepresented communities.

OpenAI is a very special company — we’re governed by a nonprofit, and people come to work here because they think developing and deploying AI safely is the most important work to be done in our lifetime. The Social Media Manager will be a part of a team that is focused on community engagement — creating pathways for people to help shape the future of AI and educating them about important technological developments that will impact their lives. 

The purpose of social media is different here. We’re not focused on followers or likes. We’re focused on finding users of our products who are doing great work and then showing their work to the larger community. We are focused on meeting people where they are at and helping them access resources they need to be successful in a world that’s rapidly changing. We’re looking for someone who views social media platforms as tools in their tool box and can effectively use different platforms to communicate and further the mission of helping people understand and use AI .

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own and manage one or more of our social media channels. This will include understanding our community on the channel, finding exceptional community members, and engaging with them to highlight their insights into using our products. 

• Develop a comprehensive social media effort. This will include editorial planning, content development, listening and refinement.       

• Work closely with our comms, product and research teams to coordinate around other major announcements and ensure consistent messaging and brand positioning across all platforms. 

• Explain complicated technological advances to different audiences with a variety of technical backgrounds, ranging from someone who has just discovered ChatGPT to audiences of technical researchers who are experts in their fields.

• Collaborate cross-functionally to drive, build and maintain systems that allow OpenAI teams to learn from our community.  

You might thrive in this role if you:

• Have experience managing high-profile accounts across top social media platforms. 

• Are deeply curious about emerging platforms and new developments in the social media landscape.

• Have exceptional communication skills and can distill complex technological concepts into clear and engaging content.

• Have a record of diversifying digital audiences, ensuring that traditionally underserved communities have access to information and opportunities. 

• Thrive in a collaborative environment and enjoy working across teams and departments with colleagues from different backgrounds and areas of expertise.

• Are comfortable working in a fast-paced environment and can adapt to changing priorities and technologies. You are resourceful and can find creative solutions to challenges.

• Believe in the importance of transparency and authenticity in communication.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.