Job details

Operational Excellence Specialist

Healthcare’s helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding.

CHG Healthcare is on the lookout for an Operations Excellence Specialist to elevate our Enterprise Client Solutions division. In this position, your role will be pivotal in enhancing our team's operational efficiency and fostering consistent best practices. Your everyday responsibilities will encompass streamlining our operational processes, establishing uniform contract guidelines, and assisting in the formulation of competitive pricing strategies. Additionally, you will contribute to refining our deal desk operations and collaborate closely with various departments, playing a leading role further elevating our team.

Responsibilities

Operational Standards: You'll establish the guidelines for our operational processes, ensuring consistency across the Enterprise Client Solutions division. This involves designing a comprehensive framework that facilitates process efficiency, improved outcomes, and team compliance.
Cross-functional Collaboration: You'll serve as a central hub, linking diverse teams together. In this role, you'll identify areas of collaboration, enhance interdepartmental teamwork, and tackle existing challenges to foster unified and efficient operations.

Deal Desk Management: Your role involves enhancing our deal desk operations, ensuring alignment with our operational standards. This includes developing robust contract standards and devising innovative pricing structures for non-standard scenarios, all aimed at boosting efficiency and client satisfaction.
Process Improvement: In partnership with our lean team, you'll identify and implement process improvements. This role underscores the importance of smart work and fosters a culture of continuous enhancement, aimed at advancing our operational efficiency.

Qualifications

Analytical Acumen: Strong analytical skills, with an ability to dissect complex data, draw insights, and make strategic recommendations based on findings.
Process Improvement Experience: Demonstrated experience with Lean or other process improvement methodologies, capable of identifying opportunities for operational efficiency.
Cross-Functional Collaboration: Strong interpersonal skills with an ability to work effectively across multiple teams and foster collaborative relationships.
Project Management: Ability to lead projects, with a knack for managing multiple priorities in a fast-paced environment.
Communication: Excellent verbal and written communication skills, with an ability to articulate complex ideas clearly and effectively.
Bachelor's degree in Business, Operations Management, Healthcare Administration, or related field.
Minimum of 5 years of experience in operational roles, preferably in healthcare or similar industries

Preferred

Lean Six Sigma certification.
Previous experience in healthcare.
Familiarity with contract management and pricing strategy.
Proficiency in data visualization tools (e.g., Tableau, PowerBI).
Prior experience in a deal desk operation role.

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $56,800 - $137,700 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

In return we offer:

401(k) retirement plan with company match

Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
Flexible work schedules - including work-from-home options available
Recognition programs with rewards including trips, cash, and paid time off
Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
Tailored training resources including free LinkedIn learning courses
Volunteer time off and employee-driven matching grants
Tuition reimbursement programs

Click here to learn more about our company and culture.

We are an Affirmative Action/Equal Opportunity Employer
Veterans/Disabled
We are an at-will employer

What makes CHG Different?