Operational Risk Manager

The Regional Operational Risk Manager (the Manger) allows the business to understand and oversee operational risk by creating a data driven program, which generates insights, assessments and actionable outcomes that become key inputs in business decisions, action plans and risk acceptance.

In the context of second line, specific scope comes in two perspectives. First lens is through fundamental components of operational risk, being systems, processes and people. Secondly, the role will take a closer look into fraud, cyber security, project risk, business continuity, and other emerging non-financial risks. Additionally, the Manager needs a sharp eye for the relevant legislation and regulations and bring them into risk considerations and activities across the full scope of the discipline.

Further, the Manager acts as a sparring partner for the business, is characterized as a senior advisor towards leadership and relevant Business Unit members, provides discipline-specific coaching in the Region and is a recognized expert. This requires the ability to create clarity and structure in the large diversity of strategic, operational and external aspects that influence our business.

The Manager will be based in the United States (with a preference for Wayne, Pennsylvania or Des Moines, Iowa) and will report directly to the US Regional Chief Risk Officer, and secondarily to the Integrated Risk Manager. This reporting line is expected to change, towards the IRM manager after the role and domain is established.

• Provide powerful functional guidance to the US business
• Propose a structured approach to understand and oversee operational risks across the US Region, in a holistic and integrated manner
• Spearhead the Operational Risk Champions network, including (informal) recruitment, training and communications – the network will be your eyes and ears throughout the business
• Take a leadership role in the Global IRM Community, working closely with Global Head of Operational Risk and Regional peers to ensure both a top down and bottom up approach to establishing best practice, Group policies and standards.
• Develop a data driven approach to gain deeper insights in to changes in our risk exposures, which will also inform risk acceptance and mitigation action plans
• Lead operational risk related projects and successfully manage and liaise with all relevant DLL parties including all internal regional and global stakeholders to bring initiatives to success
• Execute business strategy and maintain risk profile within the risk appetite and risk taking criteria
• Provide a strategic view and actionable guidance and opinion regarding DLL’s most challenged operational exposures
• Ensure timely and quality submission of reporting material to relevant local and global Committees
• Engage in cyber security and business continuity strategy and initiatives, as a second line advisor and sparring partner; similarly engage with business units and Compliance on fraud topics
• Embrace effective forward-looking risk management by identifying, assessing, managing, monitoring and reporting on operational risks incurred in business activities
• Act consistently with the DLL values and supporting policies and standards
• Take a proactive approach to understanding the impact of internal change and external developments on our existing risk profile, regionally and globally.
• Provide coaching, guidance, training and coordination for the business
• Coach Risk members and business partners in reviewing and organizing their own Risk capacity and capabilities for all risk areas as well as specific operational risk areas (cyber, fraud, etc) , in line with the business objectives as well as the COO Risk planning and available budget, in such way that the Global IRM, COO and Region Risk strategy, planning and objectives are achieved.Direct responsibility for coaching the (performance and development) of the junior member(s) of Operational Risk domain
• Implement supporting systems, models, processes, procedures and deliver training in order to adhere to policies
• Promote an Integrated Risk Management culture in the United States, including Customer Due Diligence, Treat your Customers Fairly, portfolio management, emerging client risks, climate risk, etc.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.

• Bachelors degree in relevant domain, e.g. risk management, finance
• At least 10 years of work experience in an financial services industry or technology
• Minimum of 5-7 years’ experience in Risk Management, audit (or equivalent) as well in managing non-financial risks
• Experience in process and control environment mapping and management
• Strong project/program management experience
• Excellent track record in managing internal and external stakeholder relationships
• Data and quality driven and results orientated
• Highly adaptable, proactive and a self-starter
• Strongly collaborative, displaying excellent ability to build internal and external relationships across a variety of levels, countries, and cultures
• A natural developer and coach, creating and delivering high quality training across a number of functions and countries

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Desired Primary Work Location: Wayne, PA

Other Acceptable Work Locations: Des Moines, IA and other EST time zones

Applicable Pay Range

$88,000 - $132,000

This position is subject to the terms of DLL’s compensation plans and policies. It is anticipated that the position will pay within the applicable pay range. The range is reflective of the desired primary physical work location and may be adjusted outside of the projected range based on geographical differentiation if the actual work location of the hired candidate differs from the desired primary location, or for other lawful reasons. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: August 23, 2023
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• #LI-EMILY
• DLL’s referral program applies
• For more information, please contact our Talent acquisition partner Emily Halgren via emily.halgren@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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