Operations Associate (Revenue Cycle) - job 1 of 4

We're looking for an Operations Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.

What You'll Do

In this role, you'll work within the Revenue Cycle Management (RCM) team to oversee daily operations for customers accounts, measure and improve the quality of our offering, and support internal teams developing processes. In addition, you'll also:

• Identify process improvement opportunities by developing a firm understanding of client workflows, best practices, and industry/payer impacts 
• Use data to proactively highlight potential operational issues, investigate trends, and recommend workflow solutions; Conduct ad hoc analyses at customer request
• Develop and maintain quality assurance processes to ensure exceptional workflow adherence
• Review and analyze operational reporting, escalating as needed to address areas of concern
• Partner with an Engagement Manager to oversee Flatiron’s service delivery team
• Serve as communication liaison between the service delivery team and customer; Work collaboratively with client counterparts on improving workflows and reporting out on day to day performance 
• Support an Engagement Manager on weekly/monthly/quarterly revenue cycle metric report-outs to clients

As the Operations Associate, you will work together with our account management, operations, customer success, product and subject-matter expertise teams at Flatiron to ensure the quality, efficiency and performance of our oncology customer's revenue cycle operations.

Who You Are

You're an operationally and analytically oriented thinker with 2+ years Revenue Cycle experience using data to gain insights. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate, and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

• You have 2+ years experience with billing/revenue cycle management technology, process improvement, and/or workflow implementations
• You’re able to work in a fast paced environment and can utilize prioritization and project management skills to appropriately manage a full workload
• You are process-oriented with strong ability to identify workflow gaps or issues
• You have a willingness to learn and dig into details 
• You are extremely data savvy with excellent skills in Excel or similar tooling
• You have a strong ability to use data to understand workflows and assess operational effectiveness 
• You have demonstrated ability to learn extremely quickly in a fast-paced environment
• You are action and results oriented, with demonstrated ability to make things happen
• You are an independent, analytical, and creative thinker
• You are willing to travel to visit to clients regularly; likely overall travel around 50%
• You have a bachelor’s degree

 If this sounds like you, you'll fit right in at Flatiron. 

Extra Credit

• You are proficient with analysis and visualization tools like Microsoft Access, Tableau, Looker, and/or SQL
• You have experience within the oncology billing/revenue cycle industry

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

• Flatiron University training curriculum which includes presentation skills, meeting mastery, and more
• Career coaching opportunities
• Hackathons for all employees (not just our engineers!)
• Professional development benefit for attending conferences, industry events and external courses
• Work/life autonomy via flexible work hours and flexible paid time off
• Generous parental leave (16 weeks for either parent)
• Back-up child care
• Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

COVID-19: Pursuant to Flatiron's health and safety protocol relating to COVID-19, candidates selected for hire must disclose their COVID-19 vaccination status and must be fully vaccinated in order to access our offices or travel to customer sites, subject to legally required exemptions for disability or sincerely-held religious belief. Flatiron will engage in an interactive process as appropriate for the particular position. For external-facing roles, especially those involving contact with vulnerable individuals, accommodations for unvaccinated status may not be feasible.