Operations Associate - job 2 of 2

*This role is for residents of the San Francisco, New York, St. Louis, or Dallas metropolitan areas.*

As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.

You will be solving complex operational problems and deep dive to improve instructions and trainings on projects to maintain the highest quality standards. You may also be leading a team of tasker managers and acting as a liaison between customer needs and tasker communication and experience. The ideal candidate is scrappy, analytical, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.

You will:

• Build and drive some of our most critical operational processes
• Own the day-to-day delivery of customer commitments
• Conduct data analysis in a structured way
• Create an effective feedback loop between the front line, product, strategy, and customers
• Collaborate with business and technical stakeholders to improve processes for new and existing customers

Ideally you'd have:

• Industry experience (0-2 years) in an operational role and/or a top-tier consulting firm
• An undergraduate degree in communications, journalism, humanities, business, or a related field
• Strong writing and verbal communication skills, with an emphasis on grammar, proofreading and copy editing
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability
• Experience working in a fast-paced, entrepreneurial environment

Nice to haves:

• Hands-on experience in machine learning, especially in NLP (during a previous role or in school)
• Technical skills including familiarity with APIs, large language models, machine learning, and querying languages like SQL

The base salary range for this full-time position in our hub locations of San Francisco, New York, or Seattle, is $72,000-$86,400. Compensation packages at Scale include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Scale employees are also granted Stock Options that are awarded upon board of director approval. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend