Operations Associate

Full time, permanent role with 2 days (Tues/Wed) in the office

Lantum is on a mission to transform how the healthcare workforce connects with global healthcare systems. Our platform uses advanced technology to better support healthcare organisations to schedule and connect with their workforce, saving time and money and boosting workforce satisfaction.

Since launch, we have supported over 2,000 healthcare organisations and saved over £30 million for the NHS, as such we are the number one healthcare workforce management platform, by number of organisations in the UK. We are proud to have played a pivotal role in supporting the NHS throughout the pandemic, including managing the logistical features of scheduling the workforce to vaccinate the nation. We have consistent and strong growth, supportive VC backers and a talented team of passionate people, committed to positively impact people’s lives.

Role Purpose

Lantum is hiring an Operations Associate to manage and support our Urgent Care clients, consisting of Urgent Treatment Centres (UTC) and Out of Hours (OOH) sites, and ensure they are able to maximise the value they get from Lantum’s platform.

More information about Urgent Care organisations can be found here, but these types of clients are responsible for delivering high-quality care, often in high-pressure environments. Many organisations provide 24/7 care and therefore rely heavily on temporary or flexible staffing. Lantum is responsible for ensuring that all their staffing requirements are met.

This role will manage Lantum’s Urgent Treatment Centre clients, ensuring they fully utilise Lantum’s platform and working towards a 100% shift fulfilment rate.

The day-to-day duties of the role consist of liaising directly with clinicians and UTC rota managers, following our internal launch process to ensure Urgent Care clients are set up on our platform, as well as participating in clinician engagement campaigns. On top of this, the role also includes technical support and training for our clients to ensure they get the most out of the Lantum platform. It requires someone who is highly organised, comfortable in a fast-paced environment and a fantastic relationship manager.

Requirements

Success in the role

• Manage the portfolio of Lantum’s UTC clients, maximising the value Lantum provides to clients
• Be the first point of contact for all UTC clients, providing excellent support on a technical and account management level
• Efficient to action platform requests from clients e.g uploading their rotas to Lantum, actioning pending applications
• Manage the setup and launch process of new UTC clients
• Updating and maintaining customer records in Salesforce, Confluence and the Lantum platform
• Work in partnership with Lantum’s Operations team to action outreach (phone and email) campaigns that cultivate a network of clinicians for Urgent Care clients to support continuity of care
• Collaborate with Lantum’s Customer Operations team to identify blockers and points of interest from a UTC clients perspective to help ensure that staff banks are sufficient and engaged
• Maximise revenue generated from clients by promoting and developing opportunities for upsells, helping to minimise client churn

About you

• Proven track record in a hands-on delivery-focused/operational or client-facing role
• Demonstrable experience building and managing relationships with clients (2+ years), with a passion for helping them get the most out of their partnership
• Confident and charismatic when speaking with clients and clinicians over the phone
• Highly organised, exceptional attention to detail and enjoy designing, following and innovating processes
• Excellent communication and interpersonal skills to collaborate with other teams to deliver on the client's expectations
• Able to thrive working under pressure in a fast paced environment, exhibiting a bounce-back ability when things don’t go as planned
• Proactive mindset - spotting trends in the data to highlight potential issues, creating action plans to mitigate risks ahead of time
• An interest in how technology can improve efficiency within the healthcare sector
• Previous experience with CRM, analytical and email marketing software (desirable)

Benefits

Not only do we offer a competitive salary but here at Lantum we are committed to our employees' professional and personal development.

Our benefits package consists of:

• £200 stipend towards home office equipment - please note that we are currently remote working until further notice
• Health shield cash plan
• Pension (up to 4% matching)
• An extra day off for your birthday

Our Values

We want every employee to live the core values of the business:

• More than me - Our goals are too big to achieve on our own so we have to pull together and rely on each other and collaborate. It's more fun that way.
• Care a lot - Doing the right thing is not optional (even when no one is watching). We care a lot about each other, our users, the NHS, outcomes. We hold each other to the highest standards and earn our reputation every day.
• See it thru - Excellence isn't a skill, it's a habit - an endless pursuit of excellence. We take pride in planning and execution of all types of work - doing the big stuff as well as the usual, unspectacular things spectacularly well, day in, day out.
• Think around corners - We are an innovator in our industry. Both big and small ideas are our competitive advantage. All of us share a responsibility to challenge the status quo, think out of the box, think creatively, solve problems, and anticipate bumps.
• Bounce back & learn - Having a thirst for life, and to be the best in everything we do. Having a positive mental attitude, resilience, determination to win, and continually seeking ways to learn and improve.

Diversity Promise

We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion etc. All you need is a passion and a desire to be part of our mission.