Operations Associate, Janitorial - LAOAJ, Los Angeles

About us

Our mission at the Ronald McDonald House Charities® of Southern California (RMHCSC) is to provide comfort, care, and support to children and families in Southern California. To achieve our vision of creating a community where children and their families embrace life and healing with a sense of hope, enthusiasm and joy. RMHCSC operates six Ronald McDonald Houses and two Ronald McDonald Family Rooms, along with Camp Ronald McDonald for Good Times.

Responsibilities

Essential Duties and Responsibilities
The position shall include but is not limited to the following:
Facility Care

• Perform janitorial/housekeeping services and projects assigned by Housekeeping Manager. Adhere to scheduled care of guest rooms, common areas, equipment, outdoor spaces and offices.
• Use eco-friendly cleaning supplies and practices as available.
• Organize storage spaces and supplies.
• Gather and empty trash in compliance with waste management and recycling programs.
• Work closely with Maintenance team to document and respond to facility issues.

Guest Services

• Provide compassionate customer service towards guest families facing health crises.
• Maintain professional boundaries and self-care.
• Complete room turnover with care and attention.
• Care for all facility sheets, pillows, towels, table cloths and other linens.
• Respond to unexpected messes, issues and emergencies calmly and timely.
• Communicate regularly with Guest Services team to ensure guest room needs are addressed.

Safety Coordination

• Maintain up-to-date knowledge of emergency procedures and security protocols. Uphold RMHCSC standards of safe guest accommodations and working conditions.
• Monitor property perimeter to ensure doors are closed, entrances are accessible and walkways are clear.
• Complete ServSafe training and adhere to kitchen safety standards.
• Use and store all cleaning detergents and chemicals correctly and in compliance with OSHA.

Inventory Tracking

• Maintain inventory of materials and supplies. Communicate needs to Housekeeping Manager.
• Restock kitchen, bathroom, office and guest supplies.
• Load/unload, consolidate and move furniture, guest amenities and supplies.
• Assist in management of in-kind donations.

Administrative and Program Support

• Act as representative of organization to warmly communicate, problem-solve and manage costs.
• Liaise with third-party vendors and contracted technicians as needed.
• Provide support to Meal of Love program and volunteer groups as needed.
• Assist in maintaining inventory and organization of janitorial supplies and guest amenities.
• Work with guest database and CMMS software to track and update room status and House needs.
• Respond to telephone and email inquiries within 48 hours.
• Train, supervise and engage volunteers in cleaning activities and safety protocols.
• Attend all applicable trainings.
• Perform other duties and responsibilities as requested.

Qualifications

• At least 2 years of experience in housekeeping/janitorial work required.
• High school diploma or GED required.
• Valid driver’s license preferred.
• Must be organized, focused and have a track record of excellent judgment.
• Must demonstrate good customer service skills and solution-focused attitude.
• Appropriate dress required.
• Must be willing to work irregular hours and holidays as necessary.

Necessary Skills
Ability to read and interpret information in English. Ability to effectively present information and respond to questions from managers, clients, board members, families and the general public; ability to present facts and recommendations effectively in oral and written form. Candidates with multi-language skills encouraged to apply.

Physical Demands
Job duties regularly require standing, walking; reaching with hands and arms; climbing or balancing; stooping, kneeling; talking or hearing. Frequently required to be on feet. Frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, must be willing to work independently and, when necessary, overseeing the operations of two buildings alone. The noise level in the work environment is usually moderate.

Ronald McDonald House Charities of Southern California is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Employee assistance program

Schedule:

• 8 hour shift
• Afternoon shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA 90029: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated for COVID-19?

Work Location: In person