Operations Associate

Operations Associate - Cyber & Professional Lines

The Tokio Marine HCC – Cyber & Professional Lines Group is seeking a self-motivated, detailed orientated Operations Associate to join our growing Ops Department.

If you are looking for a career in the insurance industry in a fast-paced, ever-expanding company, we have an exciting opportunity to join our Ops Team in our Encino, CA, or Mt. Kisco, NY, office location.

Work Status: Hybrid (three days in the office)

Position Overview

The Operations Associate processes business inquiries for Underwriting review, enters client information into databases and maintains electronic filing records. Process bound applications, including the review and issuing of policies on behalf of our Underwriting Department. Process loss run requests for existing policyholders and/or brokers/agents.

Performance Objectives

• Identify and process new and renewal applications for underwriting review.
• Enter client and policy data into computer systems/applications/databases.
• Issue insurance policies and review to validate terms, limits, premiums, and other detail.
• Prioritize daily workflow and produce a finished product that includes extreme detail.
• Achieve quality and production minimums – metric expectations to be reviewed during onboarding.
• Review data for inconsistencies and initiate and follow through to retrieve missing information.
• Identify discrepancies and work to provide resolution and apply solutions.
• Create and maintain correspondence and other records within our electronic filing system.
• Effectively and professionally communicate with internal and external clients in person, by mail, email, phone, and/or electronic systems.
• Compose business correspondence on behalf of supervisors, managers, and other organizational professionals.
• Work to become an expert in the team’s function; motivated to continue learning and growing.
• Consistently completes tasks in a fast, high-quality, detail-oriented and service-oriented manner.
• Close to 100% of the time is spent completing time-sensitive, production-based task work.
• May recommend/participate in system enhancement/process improvement discussions

Position Knowledge, Skills, and Requirements:

Education

• High School or GED

Experience

• Minimum of 2 years of relevant and progressive office experience

Other

• Excellent data entry skills.
• Possess and have the ability to apply basic knowledge of principles, practices, and procedures.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously with excellent follow-through skills, all while not jeopardizing quality or production.
• Believes in and finds value in a team-oriented approach.
• Has great attention to detail with the ability to detect discrepancies and variances in wording, grammar, spelling, and numbers.
• Flexible, handle competing demands, uses time efficiently, and prioritizes appropriately.
• Good judgment and problem-solving abilities.
• Intermediate proficiency and experience using Microsoft Office applications.
• Comfortable and capable of meeting quality and production measurements.

California & New York Residents Only

For candidates working in person or remotely in the locations below, the reasonable pay range for this specific position is Encino, CA, $19.85 - $27.25 per hour, and Mt. Kisco, NY, $21.64 - $29.73 per hour. The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, gender identity, gender expression, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. The salary range is the range THMCC, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future, and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the pay range, the actual compensation will vary depending on the above factors as well as market and business considerations.”

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefits package. We are a successful, dynamic organization experiencing rapid growth and are seeking an energetic and confident individual to join our team of professionals. The Tokio Marine HCC Group of Companies are equal opportunity, employers. Please visit www.tmhcc.com for more information about our companies.

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