Job details

Operations Coordinator II

What this Job Entails:

The Operations Coordinator, will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Job involves coordination with operations, Inventory teams, wider stakeholder teams and the like. Tasks may vary in number, size and complexity of requests.

Scope:

Follows established procedures on routine work
Requires detailed instructions

Your Roles and Responsibilities:

Coordinating operations over multiple requirements.
Provides daily/ weekly operational updates including action item updates.
Schedules and coordinates
Reviews and follows up on assigned actions.
Effectively and accurately communicate status to the team.
Assist with maintaining and monitoring ad-hoc project plans/schedules
Assists with identifying operational/project issues, determining the right team member to provide a solution, and/or escalating the issue to the manager.
Takes part in organizing, attending and participating in stakeholder meetings.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams responsible for resources and ticket resolution.
Assists with daily monitoring of the ticketing system, reassigning tickets where required.
Produces regular reports as required.
Assists with identifying trends or recurring problems and escalates to management for resolution.
Assists with locating and defining new process improvement opportunities.
Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
Works closely with Service Delivery Managers/ Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor/Diploma preferably in Information Technology or Engineering and 1 to 3 years’ related experience and/or training; or equivalent combination of education and experience.
Flexibility essential - the role is remote, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Familiarity with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum

Salary Range

$21.31 - $32.33 USD (Hourly)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

By Astreya

We deliver transformation at scale. We’ve made it our business to provide IT services that enable companies to innovate, accelerate, and drive the future of modern business.

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INDUSTRY

Information Technology Support Services

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in San Jose, CA

DATE POSTED

July 24, 2023