Operations Delivery Manager

Our company

Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably...

Our aim is to be the UK's leading micromobility company, delivering financially sustainable shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design.

Beryl is growing nationally, and now is the most exciting time to join our team.

The Role

We provide sustainable transport options to various cities nationwide through the provision of bike, e-bike and e-scooter schemes. We are looking for a talented Operations Delivery Manager to join our Operations department. The role will report to our Programme Manager.

The role will be primarily based across the Solent area, with flexibility to work from home when appropriate. There will be opportunities to also visit our other bike, e-bike and e-scooter schemes.

This is a key role within the Operations Team and its purpose is to provide support to the programmes and projects, to underpin achieving cost, quality, plans and benefits.

The role will assist in developing and implementing the delivery plan in the Solent.

You will achieve the above by ensuring that all projects adhere to the best practices and standard approaches for project management.

The Person

• Proven ability to take on responsibility, pursue excellence and see tasks through to completion

• Exemplary communication skills with excellent written/oral communication skills for reports and presentations

• Personable, proactive, professional and able to demonstrate full commitment to customer care and service in all activities and interact at all levels of the organisation

• Work as a key member of the Programme & Delivery team and will take on responsibility for delivery

• Good stakeholder management and chairing delivery meetings

• Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change

Responsibilities
While the ideal candidate should fulfil most of the list below, we know that ideal candidates rarely exist, so will consider all applications from people keen on learning to fill in any gaps.

• Lead the mobilisation and operational stabilisation activity of schemes in the Solent and manage the Solent scheme teams, operators and workshops

• Onboard and support our local delivery partners

• Support building a wider local Beryl team as the Beryl footprint expands

• Support the development, and document the mobilisation strategy for future schemes.

• Re-inforce best practice

• Responsible for the setup of facilities, vehicles, and support services within the scheme

• Support building a culture within the local team (Beryl staff and partners) that encourages staff members to deliver the best that they can at all times.

• Responsible for the health and safety process and procedures for the Solent scheme

• Act as brand ambassador for team and external stakeholders

• Manage local stakeholder relationships for identified schemes; including the council, local businesses, and potential clients.

• Be an expert in the Beryl systems and processes
  

Experience & skills
While the ideal candidate should fulfil most of the list below, we know that ideal candidates rarely exist, so we will consider all applications from people keen on learning to fill in any gaps.

• Highly efficient in resource planning and tasks assignment

• Strong skills in creating and maintaining project and programme plans

• Ability to be flexible and pragmatic

• Be proactive

• Have an excellent eye for detail

• Be confident with using initiative as well as managing time.

• Have excellent communication skills

• Experience in workshop environment and operating at a senior customer level

• Experience in stakeholder management

• Experience in project delivery

• Experience managing a team

• Strong collaborative approach

• Ability to flex as priorities change

• Good self-awareness and ability to work at different levels

What we are offering in return

• The opportunity to build business and help Beryl on our journey to become one of the biggest micromobility providers in the world.

• A combination of the highest quality team and product - we are winning work because of our ability to demonstrate that we are market leading in both respects.

• Enough autonomy and resources to make your vision a reality.

• A flexible working environment

• Cycle to Work Scheme

• Enhanced Parental Leave

• 24 days holiday, plus bank holidays

• Beryl Bikes membership

• Online perks and discounts including free yoga every wednesday and access to Headspace

• Family and friends product discounts

Diversity

At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status. We particularly welcome people from a BAME background or those who are disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this within your application and we will be in touch with you.

While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace, we champion and support mental health and wellbeing activities.

We value employees from diverse backgrounds and family arrangements, and have flexible working policies that support our staff in balancing their personal and work lives.

Application Process

The following steps will be taken to ensure the application and recruitment process for our Solent Mobilisation Lead is as fair as possible, you should expect the following:

• We review all applications in the first 2 stages (Application/Shortlist) anonymously using redacting software.

• We cross reference all applications against a pre-set, job specific requirement matrix.

• Successful candidates will be subject to a 2 stage interview process (phone screening and virtual interview). A standardised question and scoring system will be used during the interview process.

• Unsuccessful candidates will be provided with feedback on closure of the application process.

Successful candidates will be subject to reference or job-specific background checks after an offer of employment is made.