Operations Executive

EmpowerRD is a venture-backed, fast growing business based in London, UK. Our vision is to assist our clients to unlock all of the funding that rewards innovation globally. We do this by combining expert knowledge and advanced technology to take the complexity out of claiming for funding that is available. Our current focus is on helping companies within the UK unlock some of the £5Bn of funds available annually for companies that invest in research and development.

Having built a client base of over 750 companies in the last few years, we continue to expand our focus and as such are looking for an Operations Executive to join our highly skilled team. Working both autonomously and in collaboration, you'll play an integral role to our continued growth and be empowered with the right tools and training.

About the Job:

You will develop a detailed knowledge of our platform and services with a vision to use this to support the success of our client engagements. You will be required to provide technical and operational support to clients. This will entail working with other teams, such as Sales, Client Success and Finance, to ensure smooth handovers and a seamless customer journey.

You'll be looking at each of the processes you'll perform daily as a whole and using your experience to see how these could be improved from both a client and operational perspective. Key tasks would include:

• Ensure client compliance with our processes and procedures
• Manage client documentation within our systems
• Support the development of customer support practices and procedures
• Manage inbound and outbound communication by telephone and email with HMRC
• Help perform AML/KYC checks on clients
• Support the finance team with billing and collections
• Provide feedback to the Product team to improve our internal tools and make our workflows more efficient
• Report to the Head of Customer Success

Our Values:

EmpowerRD has a strong set of values that permeate our culture and define how we work. You should consider whether these align with your personal values and style when considering this role.

• Lead with integrity: We do the right thing by our team, client and stakeholders. We find the right solution, not the first solution. We build trust through our technology and relationships.
• Professionalism in engagement: We are reliable and dependable in our behaviour. We are an authority in our subject matter - we know what we're talking about. We invest in learning. We are respectful in our communication.
• Bold in outlook: We are an innovative organisation and invest in innovation in our technology, our processes and ourselves. We are bold in our actions. We are market leading in our thinking and services. We are driven by data.
• Proactive in focus: We have a growth mindset. We're not afraid of taking considered risks. We learn from mistakes and continuously improve. We dont wait to be told, we act as an example.
• Approachable in style: We see ourselves as an enabler of a wider ecosystem. We support each other and grow together. We are a team that is fun and positive. We make ourselves accessible to our teams, clients and stakeholders. We take ownership of our actions.

Skills and Qualifications:

• You might be a recent graduate or someone with 1+ years' experience in an internal operations or customer success role, but more importantly, we need smart, considered team members.
• The ability to switch gears quickly when working with different teams and the diverse set of responsibilities assigned to support the company's growth.
• Excellent administration and communication skills
• Technology-savvy with a passion for building a new, market-leading experiences
• Strong attention to detail

Benefits:

• Playing a crucial role in starting a new part of the business, as part of a fast-growing and super ambitious startup
• Competitive salary
• Health benefits
• Continuous learning for professional and personal growth
• 25 days holiday + bank holidays.