Operations Manager

We are ezyVet - We provide premium cloud-based practice & workflow management software solutions to veterinary businesses around the world. Our intuitive and innovative ezyVet & Vet Radar products transform the way our customers manage their clinics, specialist centres, hospitals or universities by giving them more time and the tools to better care for our furry friends. ezyVet & Vet Radar, powered by IDEXX, have over 230 employees sitting within the IDEXX family of 9k+. We've got offices in Dallas, London and Auckland servicing rapidly growing customer base in over 18 countries. Join us on our mission to improve our customers' lives, grow the careers of our people, and raise the level of animal health care through technology.

As our Operations Manager you're tasked with building and maintaining operational excellence across ezyVet operations platforms. So, where exactly do you fit in? Your first assignment is supporting our COO managing a program of initiatives designed to optimize our operational efficiency. Starting with our Implementation service line and expanding over time the purpose is continuous improvement of our customers experience and success.
Implementation is our customer on boarding powerhouse, an integral part of our customers experience and the engine room to our expansive growth. Our teams of Implementation Specialists project manage onboarding customers adopting ezyVet & Vet Radar. They run training, configuration and in person go-live support all the way through to success. This is a global department servicing customers in loads of countries, navigating complex projects, scheduling and logistics. Mission one will be to improve the flow of value our implementation service line proved to our customers.

What will you be doing?

• Lead and manage programs of initiatives designed to improve what and how we operate
• Drive and optimise global operations platforms and structure
• Define and develop high quality performance metrics that promote an impactful customer experience
• Assess, advise and deliver improvements to current business processes, methods and policies
• Evolve appropriate reporting metrics to promote transparency around the things that really matter to the organization and our customers
• Continuously assess tooling, processes and procedures to ensure we are fit for scaling

What will you bring?

• Passion for customer experience!
• Strong communication skills (both written and verbal)
• Tech savvy with an ability to pick up new systems quickly
• Experience with data management, mapping and analysis
• Well practiced in the principles of operational excellence (https://blog.kainexus.com/improvement-disciplines/operational-excellence/what-it-takes-to-achieve-operational-excellence)
• Desirable - expertise with agile practices such as backlog refinement, story mapping, stand ups & and retrospectives
• Desirable - understanding of practice management in a healthcare or veterinary setting

What we offer:

• 23 days PTO
• 10 Paid holidays per year
• 401K contribution - Generous company subsidy
• Health & Dental Plans for you and your family
• Vision and prescription plans
• Life insurance plans for you and your family
• 24/7 Employee Assistance Program
• Pet Insurance
• Commitment to train you and develop an epic career
• An awesome open plan office space right by the Star (https://www.thestarinfrisco.com/)
• iPhone + plan for personal use as well
• The latest HP Laptops & related kit

If you are not quite sure what to make about this quirky SaaS company - never fear - we are well past that "startup" phase and have the backing of a very prestigious fortune 500. Check out Chelsea (https://vimeo.com/577381370) as she explains who we are and what we do for Vets all around the world!

Woof!

ezyVet powered by IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

ezyVet powered by IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.