Operations Manager

Position: Operations Manager

Job Description:

Forward Air is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.

Core Responsibilities & Duties:

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
• Guarantee FA audit compliance within all areas of the operation
• Review terminal operating reports and adjust labor schedules for increased efficiencies
• Create onboarding strategies for hiring training and overall employee retention
• Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews
• Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers
• Manage and react to day-to-day operational requirements in a professional and timely manner
• Drive KPI’s set forth by Terminal Manager
• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
• Assign job tasks to workers according to unloading and loading schedules
• Ensure appropriate load plans and proper load balance to ensure safe vehicle operation
• Coordinate work assignments, monitor performance, and provide training on relevant job duties
• Provide a clean, safe working environment for all personnel and visiting customers
• Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
• Must be able to frequently lift and/or move up to fifty (50) pounds
• Must be able to occasionally lift and/or move up to ninety (90) pounds
• Other duties as assigned

Qualifications:

• Strong team player that thrives in a fast-paced environment
• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
• Understand P&L statements and analyze areas for production improvement
• You must be willing to work various shifts and days per week
• Prior air freight experience is required
• International/Import experience is a plus
• Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment
• Must possess demonstrated leadership ability
• Knowledge of proper freight handling techniques
• Knowledge of Hazardous Materials handling
• Ability to communicate effectively with all levels of operations
• Must be flexible to work weekends and nights
• Forklift and general freight handling experience

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• General computer skills - Microsoft Office, Outlook, AS400
• Excellent communication and problem-solving skills

Forward Air is an Equal Opportunity employer.

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Groveport, OH 43125: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person