Operations Manager - SCZ

Your responsibilities:

Assist, and work with customer to deliver the services.

Manage resources that are assigned for SCA and provide good customer support

Work with vendors to deliver the services and conduct meeting periodically to align the business needs.

Help and co-ordination with managers with their day-to-day responsibilities.

Manage System and command center operations for the IT projects.

Delegate tasks and activities to team members and supervise them on a day-to-day basis.

Assists the Team for the administration and maintenance of the IT operations.

Exposure to Cloud (Public & Private) environment

Deep understanding of SLA tracking, KPI, Management Reporting is essential

Strong knowledge in Information security, Compliance and IT Laws adoption

Document all system processes and emergency procedures.

Understand and establish backup and data protection methodologies.

Liaise with IT Vendors.

Serves information processing by planning, organizing, and evaluating IT operations, managing staff.

Lead the IT security implementation efforts for the operations. Participate in ISMS team and contribute the efforts for security enhancements.

Requirements

Your Qualifications:

• Minimum 6 Years to 8 Years of Experience in a similar environment
• Candidate must possess at least a Bachelor of Science, Bachelor of Computer Application or similar
• MCSE/MCSA/CCNA certification, Project management and ITIL is an added advantage
• Diagnosis and Troubleshooting abilities are needed on network issues. Clear identification of Infrastructure needs in Request For Proposal (RFP) documents and preparing design and BOQ in line with the proposals
• Knowledge in Operating Systems, Databases and Integration platforms. Proficient experience working in a Microsoft Server environment. Exposure to virtualization technologies. Knowledge on Web, MS Exchange and SQL server will be an added advantage
• Working knowledge of helpdesk or service desk tools based on ITIL fundamentals
• Experience supporting software developer Engineering environments
• Strong understanding of Server, Virtualization, and Storage architecture, implementation, and support