Operations Supervisor - job 1 of 2

Our Opportunity

Fetch is looking for a Warehouse Supervisor to join our team in bringing Fetch's services to new communities. The Fetch Operations Team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for a logistics leader with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences.

As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team and on-boarding, training, and scheduling independent contract drivers.

What You'll Do

• Managing the full scope of the fulfillment process at the warehouse
• Leading a team of Operations Associates tackling daily fulfillment
• Coordinating operations staff schedule
• Train, assess, and improve daily performance of Operations Associates
• Managing independent contractor relations including on-boarding, training, and scheduling
• Triaging and dispatching Retrievers into efficient delivery routes
• Problem solving conflicts and as they arise and tackling ad-hoc tasks
• Working with the Customer Service team to answer customer inquiries via call, text or email
• Working closely with the Area Warehouse Operations Managers to provide constant improvements to existing processes and the Fetch service
• Organizing and maintaining package inventory using the Fetch platform
• Managing maintenance of Fetch delivery vehicles
• Coordinating rush deliveries and special requests to the meet the needs of Fetch residents
• Providing the Fetch Experience

What You'll Need

• The will and drive to achieve, maintain and increase high standards
• 3+ years of experience in a management position
• Proficient in basic computer usage
• Clear and concise with electronic and verbal communication
• High-level of commitment towards prioritized decision making
• Ability to thrive under pressure
• Multi-tasking skills
• Passionate about serving others
• Comfortable in a fast-paced environment
• Must be able to handle 50+ pounds
• Must have a valid driver's license