Operations Supervisor

At Clutch, we are reinventing the way Canadians buy and own cars. We had enough of traditional dealerships that took advantage of customers and knew that we could build an incredible car-buying experience while leaving a positive impact on the communities we serve. Recently named one of the Fastest Growing Canadian Companies by the Globe & Mail and one of the Top Canadian Startups by LinkedIn, we're looking to add to our great team of people who embrace hard things, think like owners, and love to help their teammates.

We pride ourselves on our high-quality certified vehicles, great prices, and customer experience. By visiting clutch.ca, customers can browse a large selection of high-quality vehicles, buy a car that's right for them, and enjoy seamless delivery - all from the comfort of their home.

Founded in 2016, Clutch is headquartered in Toronto and services Alberta, British Columbia, Nova Scotia, New Brunswick, Saskatchewan, Ontario, and Prince Edward Island. It is backed by a number of world-class investors including D1 Capital Partners, Canaan, BrandProject, Real Ventures, Upper90, FJ Labs, Global Founders Capital, and Azure Capital Partners.

About the role:

As Clutch continues to scale, we're looking to bring on an Operations Supervisor as a critical member of our team. Working within the Vehicles Operations Group, the Operations Supervisor will own Clutch's production function and be responsible for the group's output quality and volume. If you are a self-starter who loves optimizing complex processes, building teams and developing systems to provide exemplary customer experience, we'd love to hear from you.

Being highly organized, having strong communication skills, and excellent attention to detail are all necessities due to the high volume of vehicles that Clutch reconditions every week.

What you'll do:

• Enable Clutch to scale production volume while maintaining exacting quality standards
• Build the weekly production plan for vehicles
• Build, lead and motivate the production team
• Future-proof our reconditioning processes, proactively identifying space improvements, staffing adjustments or process changes to avoid the creation of production bottlenecks
• Ensure production deficiencies are tracked and actioned, with a goal of continuously improving customer experience
• Effectively measure and action on the metrics and performance of the production team

We're looking for:

• Automotive background (minimum 1 year)
• Tech-savvy: you're comfortable in spreadsheets on Excel or G-Sheets
• Proven attention to detail and a process oriented mindset
• Familiarity with software/tech platforms used to manage/measure processes (e.g., Google Sheets, Airtable, Hubspot)
• People leadership experience or mentorship - you're a team player above all else
• Entrepreneurial spirit with a get-it-done, bias-towards-action attitude
• High attention to detail while being able to multitask and manage competing priorities
• Excellent written and verbal communication skills
• Valid Driver's License (Clean Driver's Abstract)

Nice to have:

• Passion for cars or the automotive industry
• Comfortable driving manual transmission