No Relocation Assistance Offered
# 152740 - Kansas City, Kansas, United States

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?

If this is how you see your career, Hill’s is the place to be!

We are Hill’s Pet Nutrition a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Balanced Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best groundbreaking pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

About the role:

The Operations Data Analyst position builds capability and decision making for the Customer Experience Engagement Center (CXEC) through Analytics. Every day, the role acquires, compiles, cleans and analyzes data to identify insights, issues and opportunities within the CXEC. This role prepares and facilitates the daily leadership review and has opportunities for monthly trend analysis to senior leaders. The role will provide deeper insights on opportunity areas and participate in the cross functional solutioning, providing key insights into the Hill’s business from the customer lens which is valuable for future opportunities.

Duties and Responsibilities:

• Works with internal partners to capture, collate, and cleanse raw data for appropriate analysis and problem solving

• Analyzes data for the influence of missing information, outliers, plus confounding and extraneous variables

• Incorporates descriptive, diagnostic, predictive, and prescriptive analytics to report on insights. Responsible for crafting/updating standardized reporting, scorecards and ad hoc requests.

• Develops presentations of trend reporting and associated analytics. Presents to various audiences, including Agent Teams, CXEC Leadership and US Senior Leaders.

• Support testing of updates and new platforms to validate data flow into CXEC regarding order management.

• Builds and updates data sets that evolve in tandem with our business's needs. Partners with CXEC Team Leaders on the efficient use of data.

• Train internal and third-party support teams on data collection and reporting as needed.

Basic Requirements

• Bachelor's degree in business analytics, finance, business or related field

• Experience in managing large data sets and crafting reports using Microsoft Excel, SQL, google suite and/or other related data platforms

• Proficiency in Google/Microsoft suite (ie sheets, slides and docs)

Preferred education and experience requirements

• Experience in SQL, Domo and Snowflake and/or SAP

Expected Areas of Knowledge, Skills and Abilities

• Experience using data and metrics to back up assumptions and assertions of business value

• Earn trust using facts and data, and advise and influence decisions of business partners through effective verbal and written communication

• Able to build executive reports using various data visualization tools (Domo, SQL, Tableau, Power BI)

• Google/Microsoft Suite proficiency (i.e, Sheets, Slides, Docs)

• Experience of reporting and analysis from large and various sources of data sets

• Demonstrated proficiency in understanding business problems and opportunities

• Administration of customer service application technologies

Salary Range $ 58,400- $76,650 USD
Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.