About OpsLevel

OpsLevel is the leading internal developer portal designed to help engineering teams build, ship, and maintain software better than ever. We believe that developer portals are the linchpin to a successful developer experience. With customers like Duolingo, Sotheby's, Keller Williams, and Hootsuite, we know that the best businesses in the world prioritize a great developer experience in order to beat the competition.

We're a fully-remote team of folks who care deeply about the daily lives of developers, with team members across North America and Europe. OpsLevelers live our company values on a daily basis and when we’re not heads-down on a project or collaborating in real-time over Zoom, we're competing in trivia over lunch or sharing the latest fur baby photo in #pets-to-make-you-live-longer.

Our culture and values are very important and ground us in how we interact as one team:

Empathy - Think of others; think of your users

Growth Mindset - Get comfortable with being uncomfortable

Intellectual Honesty - The best solution is more important than anyone's ego

Focus & Efficiency - Keep the main thing the main thing

Simplicity

About the Role

We are seeking a proactive and detail-oriented Operations Coordinator to support our growing team. Reporting to the Manager of Operations, this role is pivotal in ensuring streamlined operations and fostering an exceptional employee experience. Other than spearheading our recruitment efforts to attract top-tier talent to fuel our expansion, the successful incumbent will support other HR/People functions, such as culture and engagement, and also assist with business and administrative support.

What You’ll Do

Recruitment Coordination:

• Drive full-cycle recruitment processes and manage interview logistics.

• Ensure a seamless candidate experience throughout the recruitment process.

• Collaborate with hiring managers to understand staffing needs and external agencies when needed to attract top-tier talent.

Employee Engagement and Culture:

• Organize and execute employee engagement initiatives, team-building activities, and social events to foster a positive company culture.

• Administer engagement surveys, feedback/review cycles, and miscellaneous tasks with our performance management tool.

Other HR and People Support:

• Support HR initiatives, including onboarding, offboarding, and employee record maintenance.

• Maintain accurate HR records and generate reports on key HR metrics for analysis.

• Ensure compliance with company policies, procedures, and legal regulations related to HR and operations.

• Act as a point of contact for employee inquiries, addressing concerns, and promoting a positive work environment.

• Maintain confidentiality and discretion around sensitive information you will work with.

Operations Support:

• Assist in managing day-to-day company operations and administrative tasks.

• Coordinate travel arrangements for team meetings and events.

• Other duties as assigned.

Executive Support:

• Provide administrative assistance to the leadership team by managing calendars, coordinating emails, and handling travel arrangements, ensuring seamless scheduling and organizational support for key executives.

Who You Are

• Experience: at least 1 year in recruitment coordination, HR, or operations roles, preferably in a tech or startup environment.

• Problem-Solving Aptitude: Demonstrate the ability to independently tackle complex challenges by employing critical thinking skills. Navigate unfamiliar situations with confidence, either by seeking guidance when needed or proactively finding innovative solutions

• Organizational Skills: Ability to manage multiple tasks with meticulous attention to detail and meet deadlines.

• Communication Skills: Excellent written and verbal communication skills to interact with diverse stakeholders.

• Tech Proficiency: Familiarity with, or quick to adapt and learn tooling (we use Google Workspace, Slack, Zoom, Ashby, Lattice, and many others).

• Adaptability: Comfortable in a fast-paced, evolving startup environment, demonstrating flexibility and problem-solving skills.

• Team Player: Collaborative mindset and willingness to assist colleagues across different functions.

• Proactive: You actively seek out opportunities to create positive change and improvements in processes and other situations you come across.

• Resilient: You embrace challenges and rise to meet them with determination and readiness. 

• Bachelor's degree in HR, Business Administration, or related field preferred

Compensation

We offer market-leading compensation, including equity, based on the skill set and aptitude of the candidate.

"Should I apply?" - Yes!

If you meet some or most of what we're looking for, we want to hear from you, and if you’re unsure - apply anyways!

What do I need to interview with OpsLevel?

Not much! A working web camera, microphone, and (ideally) a quiet place with minimal background noise.

Additional Information

We are building an inclusive and welcoming workplace where employees feel appreciated, valued and free to be who they are regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

OpsLevel is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please let us know and we’ll work with you to meet your accessibility needs.