Job details

Order Entry Specialist - job 1 of 2

As part of the Hardware Operations function, the Order Entry Specialist will interface daily with customers via telephone or email to assist, provide updates as requested, and enter orders for hardware. This position will process order requests for replacement parts, parts sales, system sales, and provide various support or assistance to aid the customer.

A Day in The Life Typically Includes:

Ensure that all incoming calls, emails, or open tickets are responded to in a timely manner
Take order request ensuring accuracy of requests by verifying serial numbers, past order history or working closely with customers or help desk
Accurately enter all orders in a timely manner to properly issue shipment
De-escalate customers situation as the occur and escalate as needed
Monitor returns for timely return
Maintain accurate documentation, identify waste in processes, and continuous improvement philosophy

Required skills:

Written and verbal communication skills in the English language
Experience dealing with end users in a fast-paced environment
Experience in customer service role with a strong sense of empathy and high standard of customer satisfaction

Preferred Qualifications:

Experience in all Microsoft Office tools
Detail-oriented and attention to accuracy of data entry
Technical background or experience in the technology industry

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/

At Infor we value your privacy that’s why we created a policy that you can read here.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

Job Type: Full-time

Benefits: