Order Management Representative

Position Title: Order Management Representative

Position Location: Hershey, PA

Position Summary

The Order Management Representative is responsible for the order management process from receipt of purchase order through invoicing and delivery. This individual provides quality service to customers and internal stakeholders, while proactively engaging in continuous improvement activities related to metrics and process improvements.

Responsibilities

Order to Cash

• Manage order-to-invoice cycle for sales orders including order entry, managing EDI workflow and blocks, maximizing truck capacity, and delivering service metrics
• Confirm accuracy of information on customer purchase orders, including pricing, products, and freight terms
• Coordinate with Supply and Demand Planning for material availability
• Track and trace customer orders with third party transportation providers
• Ensure timely resolution of escalated issues on behalf of the customer

Communication/Relationships

• Develop and maintain relationships with customers, transportation providers and internal stakeholders and foster collaboration to serve customer needs
• Coordinate the resolution and response to internal and external inquiries and engage functional owners when needed

Continuous Improvement/Metrics

• Identify, assist, and/or lead process improvement projects within the department
• Support efforts to identify opportunities to improve efficiency and increase value-added activities
• Assist in the generation and evaluation of KPIs with respect to case fill, OTD, and other identified metrics and develop corrective actions as necessary

Team Activities/Special Projects

• Back-up and support team members during absences and/or heavy volume times
• Lead training and mentoring of new team members
• Work with SAP implementation teams on new installations and upgrades
• Serve on department and cross-functional task and project teams

Knowledge, Skills, and Abilities

Behavioral Competencies

• Strong focus on achieving goals and metrics, driving results and collaborating with the team
• Ability to communicate and collaborate effectively with customers and internal stakeholders
• Demonstrated customer service excellence including sensitive communication skills in identifying, trouble shooting and resolving issues in a timely manner
• Ability to prioritize tasks in a high volume and dynamic environment with focused attention to detail, accuracy, and quality
• Proven continuous improvement mindset, always looking for system, process & communication improvements
• Continuous learning and continuous improvement mindset
• Ability to work effectively with minimal supervision as well as contribute to team goals and projects

Technical Competencies

• Strong analytical skills
• Entry level SAP or ERP skills preferred
• Knowledge of Order to Cash processes preferred
• Proficient in Microsoft Office (Word, Excel and Outlook)

Education/Experience

• Bachelor’s degree required
• Prior experience in order management, logistics or related field preferred

Preferred Qualifications

• Power BI and Advanced Excel

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The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

If you require a reasonable accommodation as part of the application process, please contact the HR Service Center (askhr@hersheys.com).