Order Writing Supervisor, Remote

We heard you knock!

Job Description

Interact with several departments across the company and at various levels to ensure all orders can be produced.

• Establish relationships and communicate with customers at various levels as required
• Change Agent
• Ensure the daily operations and resolution of issues is addressed according to our Masonite Blueprint
• Ensure appropriate coverage and support to service our Customers and exceed their expectations at all times
• Act as focal point for customer communications through order management, order-fulfillment, backorder discrepancies, customer complaints, and executing business priorities
• Maintain appropriate Order Writing documentation to ensure ongoing Sarbanes Oxley (SOX) Compliance
• Administer company policies and procedures as they relate to Order Entry, Customer Service, Logistics, Warranty, and Returns
• Provide senior management with regular reports on status of performance and projects
• Motivate and lead the order writing team to work effectively and efficiently, creating standardization within the team and sharing best practices
• Set department targets & goals and ensure those targets & goals are met
• Follow all Company related safety/environmental rules and regulations
• Accountable for the overall management and performance of the Order Writing team including selection, on-boarding, training & development, performance management, salary recommendations, employee relations, demonstrating leadership and modeling desired behaviors

Minimum Qualifications and Experience Requirements:

Education

• Associate Degree or equivalent experience required – Bachelor Degree preferred

Experience

• Business Knowledge: Extensive knowledge of Order Writing concepts and best

practices

• Account Management: Manages customer expectations: Act as focal point for

customer communications through order management, order-fulfillment, backorder discrepancies, customer complaints, and understanding business priorities

• Change Management: Anticipates reactions of people to change in systems and business plans and plans accordingly. Recognizes own/teams reactions to change process; identifies early successes to maintain momentum; implements

communication plan

• Leadership: Ability to foster a common vision which supports the organizations goals; perseverance necessary to focus on, and achieve long-term objectives; capability to orchestrate continuous change
• Problem Solving: Demonstrated ability to understand complex business issues

and to provide appropriate, effective, technical solutions

• Customer Focus: Anticipates Customer needs accurately by leveraging the voice of the Customer. Quickly establishes and maintains creditability with customers
• Team Commitment: Proven success in building and leading teams, collaborating cross-functionally and managing diverse thinking
• 3-5 years of related experience with a minimum of 2 of those years at a

supervisor level required.

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