Manager, Contract Operations

Hi, we're Oscar. We're hiring a Manager, Contract Operations to join our Network Strategy team.

About the role

The Manager, Contract Operations is responsible for leading all activities related to program implementation goals to ensure success. Additionally, identifying and driving operational improvements for core operations, including proper controls and monitoring, to ensure operational efficiency and effectiveness, overseeing and coordinating the program across the organization and helping identify and implement project management fundamentals and standards across the organization.

You will report into our Director of Provider Contracting Strategy. 

Work Location:

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change.

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $103,200 - $135,450 per year. The base pay for this role in all other locations is: $92,880 - $121,905 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses.

Responsibilities

• Organize and lead daily activities for your programs
• Identify, develop and implement program strategy, optimizations and tooling that support the organization’s objectives.
• Meet with stakeholders to discuss program status and goals
• Oversee implementations end to end to ensure program success
• Partner with other departments and various stakeholders to ensure operational excellence 
• Analyze program risks; ability to anticipate risks and issues.  This includes proactive flagging of issues, managing escalations, and tracking and helping to resolve risks and issues.
• Ensure proper controls and monitoring are in place for the your program 
• Work with leadership and the program stakeholders to lead program retros and assess program strengths and weaknesses
• Ensure proper metrics are in place to measure program success
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 4+ years of program and project management in the health insurance space
• 4+ years experience in change management and process improvement

Bonus Points

• Healthcare experience
• PMP or Six Sigma certification