Product Designer, Get Care

New York, New York, United States

Hi, we're Oscar. We're hiring a Product Designer to join our Product Design team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

Our Product Design organization is a multidisciplinary team that examines the entire member journey and considers the design of systems to be as important as the artifacts we make. Our practice is human-centered, our work is rooted in empathy and research, and we lead by example and with our values.

As a Product Designer, you will actively collaborate with and partner with your colleagues in product, design, and engineering along with stakeholders outside of the technology org, such as clinicians. You will employ research to thoroughly analyze the user journey, recognizing the significance of system design is on par with the artifacts we create. Grounded in empathy and research, your work will be centered on the human experience, setting a leading example driven by our values and insights derived from real human interactions.

Your primary responsibility will be to explore, design, and shape the vision for tools that empower Oscar to deliver best in class care to our Members and Clinicians. This role, focused on our virtual primary care experience, involves generating and exploring ideas and designing, testing, and delivering high-quality features. At Oscar, a Product Designer takes on an active role in defining the long term vision for their designated product areas and collaborates with cross-functional teams to influence roadmaps and establish goals. All of this is done with a shared commitment to challenging the status quo in healthcare.

You will report to a Senior Product Designer.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

This is a hybrid role in our New York City office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $131,200- $172,200 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

• Define the experiences for Oscar’s users (patients and providers), enabling a wide array of use cases that all contribute towards providing exceptional care in support of Oscar’s mission to make a healthier life affordable and accessible to all
• Become an expert on the product’s users and their journeys, advocating their needs and pain points to the larger org 
• Own the design process and partner closely with cross-functional peers like product managers, tech leads, engineers, data scientists, medical professionals and business stakeholders to drive clarity around strategy and alignment on solutions  
• Collaborate with other product designers across the organization with feedback during critiques and thoughtful contributions to the design team at large  
• Perform user research and usability testing with a clear focus on generating actionable insights to drive informed design decisions.
• Design visually compelling experiences for all users and contribute to the Oscar design language system (Anatomy)
• Bring the Oscar brand to life in our product experiences
• Compliance with all applicable laws and regulations 
• Other duties as assigned

Qualifications

• 4+ years of experience in Product/UX Design
• 2+ concrete examples of designing and shipping complex web and mobile interfaces 
• 2+ years managing stakeholders directly

Bonus Points

• Experience with the healthcare space 
• Storytelling techniques such as animated prototypes, user flow diagrams and presentations 
• Comfort with clinical and business stakeholder management 
• Interest in applying LLMs/AI to problem solving 
• Interest in design ethics, accessibility, and other topics relevant to the healthcare space
• Genuine and inquisitive, humble yet determined
• Evidence of contribution to internal tools, system workflows, and power-user interfaces
• Proven record of navigating technical constraints to deliver design solutions   
• Experience with user research and prototyping 
• Ability to translate requirements, goals, and research into simple and useful UI

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.