Product Operations Manager

Hi, we're Oscar. We're hiring a Product Operations Manager to join our Product Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Product Operations team unlocks Oscar’s ability to ship more products faster and better, which is critical to Oscar’s overall mission to use technology and design to refactor healthcare. The primary function of Product Operations is to execute and continuously improve processes leading up to product launch, as well as ongoing processes that have not been automated. 

As a Product Operations Manager in the Communications and Automations domain, you will be embedded with 3 of our engineering pods, working in partnership with a talented team of Product Managers, Engineers and Designers. You’ll become an expert in your domain area and become the “go to” person for questions about the current functionality of our configurable engagement and automation tools. You’ll own key product delivery processes, such as campaign reviews, stakeholder support and training, campaign troubleshooting and issue resolution, synthesis of stakeholder feedback, QA Planning, Launch Readiness, and Bug Triage -- both ensuring that they’re executed well and continuously improved.

You will report to a Product Operations Manager II.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a hybrid role in our New York City office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency: 

The base pay for this role is: $119,200 - $156,450 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

• Owns the execution of key product delivery processes and/or broader initiatives that scale and mature Oscar’s Technology teams.
  • Product delivery processes include: feature launches, bug triage and resolution, quality assurance (QA) planning and execution, and building/maintaining product and stakeholder feedback loops. Prioritizes processes within scrum teams to accomplish, improve, scale, and execute.
  • Broader initiatives impact multiple pods and may include roadmap administration, team productivity analysis and/or defining templates. Responsible for Collaborating with stakeholders to identify process improvements and partnering with business leaders and other stakeholders to develop and execute against a project plan for successful socialization and roll out.
• Build and maintain effective relationships with key stakeholders including, Product Management, Design, Engineering, and Data Science, to support effective collaboration and discovery of solutions to deliver on department programs and objectives. 
• Independently analyze data and workflows to identify opportunities for process improvement.
• Design and implement process improvements that improve efficiency and quality.
• Create and maintain documentation to make processes sustainable and scalable.
• Apply project management strategies to ensure tasks are completed timely. When projects are not on track, proactively socialize required support with appropriate stakeholders to ensure outcomes can be met.
• Monitor success metrics to ensure applications and/or processes are meeting their KPIs.
• Compliance with all applicable laws and regulations. 
• Other duties as assigned. 

Qualifications

• 3+ years of experience working in a cross-functional role in technology or operations.
• 3+ years of experience working directly with engineers and designers.
• 2+ years experience working directly with engineering scrum teams.
• 3+ years of experience with common project management tools such as Jira or Monday.com.

Bonus Points

• 5+ years of experience working in a cross-functional role in technology or operations.
• 1+ years of SQL experience (equivalent technical experience is considered commensurate).
• Experience proactively and independently identifying opportunities for improvements in process and execution, with a proven track record of implementing changes effectively.
• Experience navigating multiple stakeholders with competing priorities and making tradeoff decisions for your own work.
• Demonstrated ability to pick up technical concepts (e.g. SQL, software architecture, development pipelines).
• Experience using qualitative and quantitative insights to clarify decisions wherever possible.