Senior Manager of Capacity Planning

Hi, we're Oscar. We're hiring a Senior Manager Capacity Planning to join our Shared Services and Transformation Team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As the Senior Manager of Capacity Planning, you will lead a team supporting business production and serve as the liaison with team members. You will be responsible for important results through their oversight of production planning to improve scheduling and ensure production teams have the correct resources to meet the needs of our customers.

You will report to the Director of Workforce Management

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role is: $107,280 - $140,805 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Shape the strategy of Workforce Management team around principles and guidelines
• Guide the success of planning, scheduling and real-time command center operations to achieve and maintain operational goals
• Accountable for the accurate application of scheduling activities and oversight for production teams using Workforce Management
• Responsible for ongoing evaluation and improvement of Oscar's workforce management systems, processes, and capabilities in line with Oscar's objectives
• Lead and develop a stabilized team connected to the mission of the company
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 6+ years of experience managing shared operations or teams at multiple locations
• 6+ years coaching and developing teams
• 4+ years experience leading production control, workforce management, operational planning, budgeting or forecasting functions (100+ employee)
• 4+ years experience in LEAN, Six Sigma, or other improvement methods
• 2+ years experience facilitating, presenting to, and influencing senior-level leaders
• 2+ years experience leading change management within large teams (100+ employee)

Bonus Points

• Contact center, distribution center, or manufacturing experience
• Experience in implementation and expert-use of WFM systems (Five9, Clearview, Verint, Nice, IEX, or Cisco) and Google Workspace
• Operational Excellence Certification (Lean Six Sigma)