Product Manager, Customer Service
We are seeking an experience Customer Service Product Manager to enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience.
Key Responsibilities:
- Develop and maintain the product roadmap for customer service tools, including chatbots, ticketing systems, and backend infrastructure.
- Define the vision for improving the customer support experience, aiming for seamless integration across channels (e.g., chat, email, social media) and reducing response times.
- Work closely with the engineering and data science teams to enhance chatbot capabilities, focusing on natural language processing (NLP), automated workflows, and integration with backend systems.
- Oversee case management for issues such as deposit/withdrawal discrepancies, KYC updates/appeals, data exports, GA recovery, and account closures.
- Plan and enhance ticket distribution systems (Salesforce) for future implementation.
- At least 3+ years of experience in product management, with a strong focus on customer service tools and technologies (chatbots, ticketing systems, CRM tools, etc.), ideally in the crypto, e-commerce or internet services.
- Hands-on experience optimizing customer support automation, including AI-driven chatbots and self-service capabilities.
- Experience with chatbot technologies and AI platforms, including NLP and ML capabilities.
- Ability to identify inefficiencies and implement process improvements in both frontend (customer-facing) and backend (support) systems.
- Work in a fully regulated exchange, offering enhanced legal protection and stability in an industry that is rapidly evolving.
- Be part of a well-recognized, licensed platform, boosting your credibility and professional reputation in the crypto and financial industries.
- Opportunity to grow within a fast-paced, high-growth environment with significant career advancement prospects.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead product strategy and execution at Weedmaps, a pioneering cannabis tech company, to optimize the consumer marketplace and drive innovative customer experiences.
Lead the digital workplace product strategy and delivery at American Express to enable world-class meeting experiences for colleagues.
Senior Product Manager at PointClickCare to lead and execute the strategy and roadmap for AI models within a pioneering healthcare data platform.
Verse Medical seeks a Product Manager to lead strategic product initiatives enhancing in-home healthcare solutions from their Manhattan office.
The Licensing Associate at Mattel will manage approval workflows for licensed products, ensuring compliance and fostering licensor partnerships in a dynamic product development environment.
Lead digital product management and fan engagement initiatives for the Utah Mammoth across digital apps, websites, and communication platforms.
Coinbase is seeking a Product Manager, Finance Systems to lead the design and implementation of scalable enterprise solutions enhancing finance operations within a dynamic, mission-driven crypto environment.
Lead digital product development initiatives at American Express to innovate and deliver high-value software solutions.
Lead product innovation at Callidus, a pioneering legal generative AI startup, working closely with engineering and a founder-led team in San Francisco.
Experienced Product Manager wanted at Blackhawk Network to drive innovative billing and settlement solutions within their global prepaid payment ecosystem.
Lead digital product management initiatives at American Express, driving cross-functional teams to deliver impactful software solutions.
Lead the build and growth of Veeva Grants as a Senior Product Manager at Veeva Systems, transforming grant management for life sciences companies.
Experienced digital product management professionals are invited to join American Express in Phoenix to lead product development with a focus on agility and business value.
OSL is Asia's most comprehensive digital asset platform, providing Software-as-a-Service (SaaS), brokerage, exchange and custody services for institutional clients and professional investors. The company offers OTC trading services, access to la...
43 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
