Otisline Customer Service Representative (2nd Shift)

Date Posted:

2023-06-30

Country:

United States of America

Location:

OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA

Otisline Customer Service Representative

Otis is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

OTISLINE® Otis’ customer care call center has a full time opening for 2nd shift. The hours are 3:30Pm to 11:30Pm with a rotating monthly schedule. Some weekends and Holidays are required. OTISLINE® is a unique, quality-driven, customer-focused environment. OTISLINE® employees work directly for Otis, and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE® team. Location is Bloomfield, CT, however, a hybrid remote work arrangement is an option once fully trained and productive. You will also be able to participate in an incentive compensation program based on your quality and productivity performance.

(CSR) duties include:

Receive, document, and process service requests from customers, mechanics, elevator phones and Otis local offices utilizing Salesforce Service Cloud.

Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
Work on other tasks as necessary such as, elevator phone programming and continuous improvement activities.

Education:

High school diploma

Experience/Qualifications:

Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).
Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off.
Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.
Regular attendance, including the ability to start assigned shift on-time, is mandatory.
Candidate must possess the ability to type at least 25 wpm with accuracy.
Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.
Ability to adhere to Otis’ absolutes of safety, ethics and quality.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

careers@otis.com

By OTIS

Our VisionWe give people freedom to connect and thrive in a taller, faster, smarter world.Our MissionTo be a world-class, customer-centric, service-oriented company.

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FUNDING

Public

INDUSTRY

Transportation Equipment Manufacturing

TEAM SIZE

10000+

LOCATION

Hybrid, based in Farmington, CT

DATE POSTED