Pharmaceutical Sales Operations Manager

Job Summary:In this position, the appointed individual will be the primary contact for healthcare provider (HCP) customers, connecting with Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) while adhering to appropriate guardrails. The candidate should have a wide breadth of expertise and be capable of communicating complex on-label information based on approved content.Educational Initiatives for HCPs:• Prior authorization requirements can add an extra layer of complexity to the process of accessing products in local markets, potentially delaying patients' access to necessary treatments• Providing accurate and consistent information that aligns with the label is critical to meeting regulatory requirements and protecting the safety and health of consumers• System protocols are another important resource in patient care. These protocols are specific to a particular health system or facility and provide guidance on how to deliver care in a consistent and safe manner• The potential to connect providers instantly with on-demand CSSs as inquiries arise• Utilizing various online platforms, it is essential to engage customers individually and connect them with other professionals as needed. In this way, requests from clients can be followed up and feedback can be obtained• As a thought leader, it's important to create opportunities for dialogue and learning. One of the best ways to do this is by organizing speaker programs and bringing together local provider groups to discuss experiences, outcomes, and key challenges facing the industry• The success of a business depends largely on the ability to identify and capitalize on opportunities. By gathering and sharing insights with key stakeholders, organizations can take a proactive approach to business planningQualification:• We are seeking candidates with a minimum of two years of experience in sales of pharmaceutical or medical devices• People need to reside in an achievable distance of 50 miles from the key urban center of the sales territory under this clause• Those interested in this position must possess experience in cross-functional work within commercial life sciences, including pharma or biotech or other relevant industries in which interacting with important healthcare ecosystem players like payers and health systems is required• We are after a talented individual with at least four years of experience working in sales with HCPs and a strong understanding of navigating the complexities of a dynamic healthcare system, handling multiple products• The experience gained by working as a clinical nurse or Advanced Practice Nurse (APN) is highly regarded and respected within the healthcare community• Being capable of performing well in a vague and transitioning atmosphere• Proficient in coaching, guiding, and fostering the professional growth of colleagues or delegated individuals to help them achieve their optimal level of performance• Has repeatedly and consistently achieved or surpassed financial and other measurable goals, as well as qualitative objectives• Having the capability to find pertinent data, order it by priority, and employ it to solve complex ecological problems is an advantageous expertise• It is essential to have a knack for understanding and effectively conveying complicated clinical and product-related details• Competence in addressing operational issues related to the transportation of healthcare goods to recipients, such as compensation and accessibility.Skills:• Delivering Results - Concentrating efforts on essential strategic aims, accepting responsibility for maintaining outstanding performance standards, and playing an active leadership role in change management.• Enact a strategy that prioritizes the future impact on customers, patients, staff, and the organization when making choices.• An ongoing emphasis on the demands of our clients and stakeholders is fundamental to fostering a patient customer-centric culture.• Otsuka can considerably benefit from impactful communication that demonstrates reasoning, transparency, and courteousness, leading to improved results and outcomes.• Partnering Productively - Seek out productive partnerships with others and strive for diverse collaborations to facilitate success in common goals.• Embracing professional development as a business imperative is not only necessary but also advantageous for achieving long-term success.Disclaimer:This advertisement is designed to provide an overall outline of the duties and responsibilities that are assigned to the position in general. Not all responsibilities that may be assigned to the role are outlined here. Otsuka reserves the right to add or change duties as necessary.A statement detailing the process for filling job openings within the company:At Otsuka, we believe in the mitigation of risks associated with the infiltration of your personal data. With this in mind, we would like to advise you about individuals who may be impersonating our employees or representatives, with fraudulent intentions of accessing your sensitive information or soliciting payments through non-genuine employment opportunities.Otsuka does not require payment of any kind or financial information during the job application process. We do not ask for credit card or bank account details, and we do not offer money for equipment, software or processing fees. If you receive any offers of such nature, kindly note that these claims are fraudulent. Please be cautious when you receive such requests and do not give out any financial information or make any payments.If someone contacts you about a possible job at Otsuka and requests you to download a third-party application for communication, it is not genuine. Scammers may also send offers or claims from a phony email address instead of an official Otsuka email ID. As a result, please check such an email address with extra caution, since criminals can alter an authentic Otsuka email ID with minor changes or spelling errors.Introductions by search firms are only applicable to specific positions where agency agreements have been established with Otsuka.About Us:In a bid to enhance the patient experience, Otsuka America Pharmaceutical, Inc. has launched a fresh customer engagement initiative. This new model is based on patients' care locations, with the goal of offering a better quality of care and service to patients, caregivers, and healthcare providers, ultimately contributing to improved patient outcomesThe ecosystem approach enables account management, medical, patient access and market access teams to collaborate in improving the patient experience through engagement with local healthcare systems. This results in more seamless care for customers, aided by digital support that fills care gaps.