Director of Nursing / Health Care Coordinator - job 1 of 3

To qualify for the Director of Nursing / Health Care Coordinator position at Otterbein in Loveland, Ohio, applicants should possess a current Registered Nurse (RN) license in the State of Ohio. Ideally, candidates will have a BA or BS in a related field along with strong clinical skills specifically geared towards elder care. Experience in a long-term care setting is vital, coupled with computer skills in Outlook, Word, Excel, and E-mars. Attention to detail is also crucial in this role.

As the Director of Nursing / Health Care Coordinator at Otterbein, your responsibilities include overseeing daily clinical operations, ensuring compliance with health regulations, managing quality improvement initiatives, and monitoring staff performance. You'll be the key liaison for health-care vendors and families, as well as managing the clinical budget and maintaining patient care standards. Additionally, you'll conduct daily clinical rounds and support the development of staff through training and in-service requirements.

Otterbein provides a comprehensive benefits package for the Director of Nursing / Health Care Coordinator position. This includes medical insurance with free virtual doctor visits, pharmacy and dental benefits, and an employee assistance program. Additionally, you will enjoy paid time off that starts accruing immediately, life insurance, retirement savings plans with company match, and even tuition assistance for continued education. Unique to Otterbein, employees can access up to 100% of earned wages daily through DailyPay.

At Otterbein, we truly care about the growth of our employees. As a Director of Nursing / Health Care Coordinator, you will have access to tailored professional development programs, in-service training opportunities, and tuition assistance to further your education. Our environment encourages self-directed learning and development, supporting you to enhance your nursing expertise and leadership skills continuously.

The work culture at Otterbein is inviting and collaborative, focusing on empowering teams to provide compassionate care. As a Director of Nursing / Health Care Coordinator, you'll be part of a supportive community that values personal relationships and a nurturing atmosphere for both residents and staff. Our commitment to a homelike setting eliminates the traditional clinical barriers, fostering an environment where everyone feels respected and valued.

When answering this question, highlight specific experiences you’ve had in elderly care, such as your work in long-term facilities or your familiarity with care protocols. Discuss any leadership roles you’ve held and how they enhance your ability to manage a nursing team effectively. Be sure to build on how these experiences have shaped your understanding of the complexities involved in elder care.

Show your interviewers your conflict resolution skills. Emphasize a calm and supportive approach, mentioning how you prefer to facilitate open communication between staff members. Discuss past conflict scenarios and the steps you took towards resolution, which confirms your leadership capabilities and ability to maintain a positive work environment.

In response, explain your systematic approach for keeping up-to-date with health regulations, your methods for training staff, and how you routinely monitor compliance through assessments and audits. Highlight past examples where you made significant improvements in compliance and safety protocols.

Illustrate your strategies for fostering teamwork, such as team-building activities or regular communication meetings. Emphasize your belief in transparency and how you cultivate an atmosphere where every team member feels comfortable sharing input and contributing to decision-making.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Describe a specific situation, detail your responsibilities, outline the actions you took to resolve the issue, and highlight the positive outcome that resulted from your intervention.

Share specific quality improvement models you've implemented, such as Plan-Do-Study-Act (PDSA), and discuss how data analysis and staff feedback play a pivotal role in your strategies. Provide real examples where your approach enhanced patient care or streamlined processes.

Talk about your commitment to lifelong learning, highlighting any additional certifications or courses you have pursued. Mention your dedication to offering training sessions and professional development opportunities for your team that align with their goals and interests.

Discuss your experience with electronic health records, telehealth solutions, and any management software you've utilized. Share how leveraging technology has improved efficiency, patient care, and communication within your teams.

Explain your proactive communication skills, highlighting the importance of listening to concerns. Detail your approach to investigate the issue, follow up with a plan to address the concerns, and how you ensure the family feels heard and supported throughout the resolution process.

Show your understanding of Otterbein's values and mission, and relate them to your own professional beliefs. Emphasize your passion for elder care and how Otterbein's commitment to person-centered care resonates with you, explaining how you envision contributing to their culture of compassion and quality service.