Staff Business Systems Analyst, CRM

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

We’re seeking an experienced Staff Business Systems Analyst to join our IT team. This role is part of our Business Systems IT team focusing on scaling our Member Experience (MX) organization, supporting applications and technology throughout the customer lifecycle. You will work closely with Digital Support Operations to ensure alignment and effective integration of systems and processes. As a Staff Business Systems Analyst, you will set priorities for leveraging business systems and data analysis across the organization, leading complex projects that enhance operational efficiency and strategic insights. You will share accountability for systems-related projects with other systems analysts, while leading and collaborating with cross-functional teams to ensure success for all stakeholders. 

What you will do: 

• Manage IT services and systems for conversational messaging support, chatbots, and AI support technology focused on enhancing customer experience.
• Lead and drive complex technology projects and system enhancements with minimal oversight, prioritizing high-impact business systems initiatives that align with strategic objectives.
• Partner cross-functionally with Member Experience, IT, Business Operations, and Engineering teams to define business requirements, propose scalable solutions, and foster cross-departmental alignment.
• Drive automation of processes, eliminate redundancies, and improve efficiencies within our systems while maintaining an excellent end-user experience.
• Create and maintain comprehensive business documentation, including use cases, data flows, and process diagrams.
• Supporting change management efforts with cross functional partners for successful adoption of new technologies and capabilities by end users.

This is a remote US role with a preference for candidates based in the Eastern time zone. 

We would love to have you on our team if you have:

• Extensive experience with business systems within an IT environment, ideally at a senior level, with significant exposure to customer experience solutions.
• Expertise in customer experience technology stacks, including support CRMs, live chat platforms, AI chatbots, voice-of-customer tools, and content management platforms.
• Exceptional communication skills with the ability to influence and collaborate effectively across all levels of the organization.
• Strong capability to manage time and priorities in a fast-paced, occasionally ambiguous environment, and effectively guide teams through complex challenges.
• Experience operating within regulated industries and one of the following: wearables, consumer electronics, medical devices, or other specialized fields.
• Experience in Customer Experience operations or consulting for customer support teams preferred.
• Proven ability to work effectively across global operational time zones.

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1: $167,000 - 190,000 
• Region 2: $159,000 - $181,000
• Region 3: $150,000 - $171,000

A recruiter can determine your zones/tiers based on your US location.

Oura is proud to be an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.