SMB Customer Success Manager

Lead the Future of Dentistry.Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.Simply put, there’s no better place to accelerate your career. Come join us!The RoleWe’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring the success and growth of our SMB customers using Overjet’s software platform. This person will be integral to the success of our private practice clients and small-sized DSOs, with a keen focus on maximizing customer value, reducing churn, and solving complex challenges as they arise.Responsibilities• Manage hundreds of SMB accounts, working primarily with dental office leadership to ensure successful adoption and drive ongoing value• Lead pilots with SMB clients, successfully transitioning them to a full expansion• Conduct quarterly business reviews, providing insights and driving value• Leverage customer data to create project plans that increase customer usage and customer ROI• Act as a product expert answering reactive needs for your customers and proactively calling out areas of opportunity• Develop and execute save plans based on leading indicators or customer concerns• Develop and document repeatable plays and resources for other team members• Support the “total office” concept, ensuring every member of the dental office staff is engaged• Partner with the operations team to develop automation to allow you to serve a large SMB book of business• Drive expansions and upsell of new modules and software additions to existing customers• Partner with leadership to help mold the future of SMB Customer Success at OverjetQualifications• 3+ years of experience in customer success in B2B SaaS required• Excellent communication and interpersonal skills• Exceptional organizational skills• Excitement to learn about artificial intelligence and dentistry• Strong work ethic to achieve results in a high-growth startup environment• Experience in insurance, dental, and healthcare is a plus but not requiredWhy Overjet?• Competitive Compensation and Equity• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location• 401k plans with a matching program• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered• Life and AD+D Insurance• 8 weeks Paid Parental Leave• Optional HSA with Employer contribution• Flexible Time Off and company paid holidays• Annual Learning and Development Stipend• Work from Home StipendOur Hybrid WorkplaceWe have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.Many of our positions are based in Palo Alto, New York City, Boston, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.Our People Team is happy to answer any questions about what hybrid work means for your specific role!Overjet's Values• Excellence: We set ambitious goals and strive for excellence.• Velocity: We focus, act with urgency, and deliver results.• Ownership: We take ownership, dive deep and solve problems.• Win-win: We play to win, setting ourselves and our customers up for success.• Growth: We stay curious, seek feedback, and continuously learn and grow.Company Recognition• Named one of the TIME Best Inventions of 2024• Recognized in Newsweek’s Most Loved Workplaces in America 2024• Won the Dental Health category at the Digital Health Awards 2024• Honored as one of the 2024 Best Places to Work by Built In• Recognized as one of the Top Startups of 2023 by LinkedIn• Named one of the 2023 World’s Most Innovative Companies by Fast Company• Included on the definitive 2022 Forbes AI 50• Featured in Bloomberg, Forbes, Fast Company, and TechCrunchEEOCOverjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.