Overnight Lobby Ambassador (Full-Time) -Madrone

Action Property Management, the leader in community management, is seeking a full-time Overnight Lobby Ambassador to join our team at our luxury association, Madrone, located in San Francisco.

Compensation: $26.00 Per Hour

Schedule: 11:00 PM- 7:30 AM; Saturday- Wednesday (Off Thursday & Friday)

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks

• Competitive starting compensation
• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values-driven company culture promoting teamwork and excellence

Job Summary:

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate a strong understanding of the association's governing documents

Requirements:

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• San Francisco, CA 94158: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Overnight/ Graveyard: 1 year (Required)

Work Location: In person