Job details

Operation and Support Engineer

Who we are

P2H Inc. is a global software development and consulting company focused on complex, high-load, scalable web solutions for Enterprise and Government clients.

Founded in 2006, P2H Inc. rapidly expanded globally. We have branches in the USA, Poland, Portugal, Ukraine, Saudi Arabia, and Nepal, providing extensive expertise and services across multiple regions.

We established P2H Arabia to solidify our footprint in Riyadh and boost our regional presence.

P2H Arabia has been operating in Saudi Arabia for seven years, focusing on large-scale digital transformation for Enterprise and Government clients. We are here to stay and develop local content.

We invest significant efforts in understanding the local environment and specific domains to ensure our products are valuable to local communities and have a long-lasting impact.

Our Services: Software Development Services, Emerging Technology, Technology Consulting Services, UI/UX Design and Development, Cyber Security, Team as a Service.

About Role

We are seeking an experienced Operation and Support Engineer to join the team that creates new complex solutions for government clients from the Middle East.

Your impact

Monitor and maintain system performance, availability, and reliability across production environments
Troubleshoot and resolve technical issues related to hardware, software, and network systems
Provide technical support and guidance to internal teams and end-users
Implement and maintain operational processes and procedures to enhance system efficiency
Collaborate with cross-functional teams to ensure seamless integration and deployment of applications
Conduct system upgrades, patches, and maintenance activities
Develop and maintain documentation for systems, processes, and procedures
Assist in incident response and disaster recovery efforts
Stay updated on industry trends and best practices in operations and support

We are looking for someone who has

5+ years of experience as an Operations and Support Engineer or in a similar role
Strong knowledge of system administration, networking, and IT infrastructure
Proficiency in troubleshooting and diagnosing hardware and software issues
Experience with monitoring tools
Experience with working in service management tools like Zendesk or Jira Service Desk
Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus
Strong analytical and problem-solving skills
Excellent communication skills and ability to work collaboratively
Relevant certifications (ITIL, CompTIA A+, Microsoft Certified) are a plus