Paciolan is a leading ticketing company in college athletics, seeking a Customer Care Supervisor to lead a team ensuring quality customer service at the Customer Care Center.
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Skills
Supervisory experience
Strong communication skills
Interpersonal skills
Multi-tasking abilities
Microsoft Office proficiency
Responsibilities
Hire, train, and lead Customer Care Representatives
Act as liaison for customers to venues
Manage customer service concerns
Ensure timely fulfillment of ticket orders
Track KPIs of Customer Care Center
Benefits
Medical, Dental, Vision insurance
Health Savings Account
Flexible Paid Time Off
401(k) plan
Short/Long Term Disability
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