Job details

Strategic Customer Success Manager (New York)

PagerDuty is looking for a Strategic Customer Success Manager to build and foster strong relationships with customers, accelerating their digital journey.

Skills

Strong consulting skills
Ability to drive effective conversations at the C-level
Experience building Business value ROI models
Understanding of IT enterprise architecture and DevOps principles

Responsibilities

Build and foster executive-level relationships with key stakeholders
Demonstrate product knowledge and apply it to customer business priorities
Guide customers on best practices for driving adoption of real-time operations
Identify risks to customer achieving business goals and mitigate them
Execute a comprehensive adoption path of PagerDuty products
Deliver business value and innovation to customers
Recommend additional services as needed for customer success
Communicate technical updates and represent customer voice in sales
Lead post-sales team and facilitate strategic interactions
Forecast risk, renewal, and expansion within customer portfolio

Education

Permanent location in New York

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
Paid parental leave
Generous paid vacation time
Paid volunteer time off
Mental wellness programs

To read the complete job description, please click on the ‘Apply’ button

PagerDuty Glassdoor Company Review

3.9

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CEO of PagerDuty

Jennifer Tejada

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By PagerDuty

PagerDuty is an American, publicly listed cloud computing company headquartered in San Francisco with operations in Toronto, Atlanta, the United Kingdom, and Australia. We specialize in a SaaS incident response platform for IT departments.

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