Senior Product Manager, Global Customer Support

Are you a seasoned Product Manager with a passion for customer support and a global mindset? Do you thrive in a fast-paced and dynamic environment? Look no further, because Palo Alto Networks is seeking a highly motivated and experienced Senior Product Manager to join our team! As the Senior Product Manager for Global Customer Support, you will play a crucial role in driving the success and satisfaction of our customers worldwide. We are seeking a candidate who possesses a combination of technical expertise, leadership skills, and a customer-centric approach. If you are ready to take on this exciting challenge and make a significant impact on our global customer support strategy, we want to hear from you!Develop and execute a global customer support strategy that aligns with the company's overall goals and objectivesLead a team of product managers to ensure the successful delivery and maintenance of all customer support products and servicesCollaborate with cross-functional teams, including engineering, sales, and marketing, to understand customer needs and develop innovative solutionsAnalyze customer data and feedback to identify areas for improvement and drive continuous enhancement of our customer support offeringsEnsure effective communication and collaboration with regional support teams to ensure consistency and alignment of support processes and strategiesStay up-to-date with industry trends and best practices in customer support, and use this knowledge to drive innovation and improvements in our support offeringsDevelop and monitor key metrics to measure the success and impact of our customer support initiativesIdentify and manage relationships with external partners and vendors to enhance our global customer support capabilitiesAct as a customer advocate and provide insights and recommendations to senior leadership on ways to improve the overall customer experienceMentor and develop junior product managers to build a strong and capable teamTravel to different regions as needed to meet with customers and gather feedback on our support offerings.Palo Alto Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.