Senior Product Manager (SCM Licensing and Activation)

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

As a Product Manager focused on SAAS Platform and device lifecycle management, your primary responsibility is to conceptualize, gather feedback from customers and partners, and guide building features that simplify the licensing, activation and onboarding flows of firewall products & services through the SAAS Platform offering. You will collaborate closely with cross-functional teams including engineering, user experience, marketing, sales, and customer support to drive the product roadmap and ensure the successful delivery of solutions that solve customer problems and meet market demands.

Your Impact

• Develop and maintain a comprehensive product strategy for simplifying the onboarding flows for cloud security and firewall products - Define short-term and long-term goals aligned with business objectives and market trends
• Understand customer problems and use cases intimately - Collaborate with customers, sales teams, and internal stakeholders to gather requirements for new features and enhancements - Clearly define user stories, acceptance criteria, and success metrics to guide development efforts
• Own the vision, roadmap and requirements for your features - Create and manage the product roadmap, outlining key features, enhancements, and initiatives on unification of the licensing, activation and the onboarding process - Prioritize features based on customer feedback, market trends, and business priorities
• Collaborate with UX, engineering and other product team members to deliver high-quality products that solve customer problems with a differentiated, automated and optimized approach
• Work closely with engineering teams to translate product requirements into actionable development plans - Provide clear direction and guidance throughout the development lifecycle, ensuring timely delivery of high-quality features
• Engage with the product marketing team and help them develop compelling messaging, impactful sales tools and marketing content to support sales and field marketing teams
• Interact with customers, partners and sales engineering teams in different forums to gather feedback and evangelize the product - Act as the voice of the customer within the organization, gathering feedback and insights to continuously improve product offerings - Monitor customer satisfaction metrics and prioritize initiatives to address customer pain points
• Define key performance indicators (KPIs) and metrics to track the success of visibility and monitoring features - Analyze data and performance metrics to identify areas for optimization and improvement
• Conduct thorough market research and competitive analysis to identify customer needs, industry trends, and competitive offerings - Use insights gathered to inform product development priorities and strategies
• Collaborate with technical marketing, sales engineering and technical support teams to enable sales and train the field teams, gather feedback during betas and help with escalations

Your Experience 

• BS/MS or equivalent experience or equivalent military experience required
• Strong desire to take ownership of the full product lifecycle
• 5+ years in product management experience
• Must have experience in one or more areas - Networking, Network Management, Network Security, Next Generation Firewalls
• Hands-on experience in managing devices from onboarding to decommissioning and prior experience in building SaaS products, driving IT operational efficiency is a plus
• Strong and proven (written and verbal) communication and presentation skills in leading and contributing to cross-functional teams
• Experience in fast-paced environments with overlapping projects/deliverables
• Proven analytical and problem-solving skills required with the ability to translate complex technical concepts into clear product requirements and strategies
• Experience in making data based product decisions 
• Excellent written, verbal, and interpersonal skills with the ability to collaborate effectively across teams and influence stakeholders at all levels

The Team

To stay ahead of the curve, it’s critical to know where the curve is, and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them. Our Product Management Team helps us do just that. 

Our organization and employees are committed to changing as rapidly as our industry’s threats do, and to do that, we need creative product teams to address emerging cyber threats. They provide behind-the-scenes support for our products by being a source of information on our products for our systems engineers, staying on top of the environment we sell in, and helping to implement product-wide technical solutions based on our client’s feedback and needs. As threats and technology evolve, we stay ahead to accomplish our mission.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $144,000 - $233,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes