Panaseer is a unique business that’s revolutionizing enterprise cybersecurity.
As a scale-up at the intersection of data science and big data technology, our Continuous Controls Monitoring platform (CCM) pioneered a new market category in the rapidly growing security sector. CCM enables global organizations to better protect themselves from cyber-attacks by ensuring their cybersecurity defenses are fully deployed and working effectively at all times.
Panaseer has grown rapidly over the past decade and won numerous industry awards, most recently being recognized by the World Economic Forum as a 2023 Technology Pioneer helping to solve the world’s most pressing issues. We are also included in three 2023 Gartner Hype Cycles Reports for Security Operations, Cyber Risk Management, and Workload and Network Security.
The company’s continued growth is built on our shared values, which shape how we treat one another and the decisions we make. We want everyone at Panaseer to feel empowered to be authentically themselves, engage their curiosity and work together to create something truly unique.
About this role
As a tier 1 / 2 Customer Support Engineer, you will be a proactive member of the newly formed support function, taking a lead role in the resolution of incidents and providing a 1st / 2nd level application support service to customers. You will assist in defining and documenting operational IT support processes for the support function. You will continually strive for excellence in every aspect of the working day with the aim of becoming a subject matter expert.
You will work closely with the customer success technical consultant, product and engineering teams to ensure the smooth transition of customer solutions into their respective live platforms.
You will provide a first-class technical support service, working with customers to resolve any challenges they may have using the Panaseer product with specific responsibility for:
You will get the opportunity to explore new and existing skills in a wide range of technologies:
You will also interact with the wider team. This includes working with Product Management, Data Science and Engineering teams to provide a first-class, end-to-end support service to our customers.
Skills and Experience
At Panaseer, we strive to enable the best environment and atmosphere:
Diversity
Panaseer is an equal employer, committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our staff are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. Our policy is to provide equality and fairness for all in our employment and in our provision of services and not to discriminate, or favour, on the grounds of race, colour, religion, gender identity, sex, sexual orientation, pregnancy, nationality or national origin, ancestry, citizenship, age, neurodiversity, marital status, parental status, disability, medical condition, physical appearance or socio-economic status.
Accessibility - If you require assistance in applying for open positions please contact careers@panaseer.com
Candidates will be required to provide proof that they have the right to work in the US if their application is successful
Founded in 2014, Panaseer is the first Continuous Controls Monitoring platform for enterprise cybersecurity it offers assets, applications, and IT estate in real-time. Panaseer is located in the United Kingdom
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