Job details

Operations Support Assistant (Non-voice)

About The Company

Panoptyc uses (https://panoptyc.com/) AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world.

What We're Looking For

A very detail-oriented individual who can closely work with managers and other staff members in ensuring that administrative tasks are completed and that the business functions efficiently. An assistant who can also contribute in developing and implementing strategies and processes that maximize the productivity of the company's members and daily business functions.

Tasks and Responsibilities

Conduct daily checks on newly installed cameras and adjust them to low bandwidth mode as necessary to optimize performance and data usage
Update and manage app and camera accesses for VIP clients and ensure that all modifications meet security standards and client needs
Perform regular audits of all accesses to ensure compliance with privacy policies and security protocols
Update and maintain the support team’s tracker daily. This includes logging escalations, high-risk issues, recurring problems, accesses granted, and invoicing issues
Use Zendesk and QuickBooks Online (QBO) to generate quotes for the sales team. Ensure that all quotes are accurate before sending it back to the sales team
Assist with other data entry tasks to support team operations

Education and Experience Requirements

A diploma and/or higher education degree
Administrative work experience is a plus
Familiarity with the pace and dynamics of a startup environment; able to adapt quickly and handle the variability that comes with startup operations.
Demonstrates high ethical standards and honesty in all aspects of the job, especially when handling sensitive information.
Consistently dependable in attendance and performance; follows through on commitments and deadlines.
Comfortable with basic technology, including security camera systems and standard office software.
Able to perform tasks with accuracy and precision.
Strong ability to organize tasks and manage time effectively.
Good verbal and written communication skills for updating records and interacting with team members.
Ability to identify and resolve basic issues with minimal supervision.
Capable of handling multiple tasks and adapting to changing priorities.
Experience with data entry and the ability to input information quickly and accurately.