Account Manager

As an Account Manager at Panorama Education, your main responsibilities include managing and renewing accounts, driving revenue growth, and fostering relationships with school and district leaders. You’ll work on minimizing customer attrition and identifying expansion opportunities while ensuring that clients understand and effectively utilize Panorama’s value. Active communication is key, as you’ll regularly meet with clients to assess their progress towards goals and address any concerns.

To be considered for the Account Manager position at Panorama Education, you should have at least one year of Account Management experience with a demonstrated ability to meet quotas. Familiarity with managing a large portfolio of accounts and negotiating contracts is crucial. Strong communication skills, problem-solving abilities, and experience in the K-12 educational technology sector are also preferred to effectively contribute to the team.

The role of an Account Manager at Panorama Education directly supports student outcomes by ensuring that school districts effectively utilize our platform and tools. By building strong relationships with educators and administrators, Account Managers help identify areas where Panorama can provide the most impact, thereby enhancing educational success and student well-being across districts. Your insights will guide districts to adopt best practices, ultimately striving for improved student outcomes.

An Account Manager at Panorama Education will utilize a variety of tools, including Google Suite, Gainsight, and Salesforce, to manage client relationships and maintain data hygiene. These tools will help you keep track of customer interactions, pipeline activities, and overall account management, ensuring that you provide the best support possible while maintaining a high level of organization.

Yes, Panorama Education offers remote work options for the Account Manager role! Employees can choose to work fully remote anywhere within the Continental United States, from our Boston office, or through a hybrid arrangement. This flexibility helps accommodate various work styles while enabling impactful collaboration across the team.

When facing challenging client conversations, I prioritize active listening and empathy. It's vital to understand the client's concerns fully before responding. I aim to provide solutions that not only address their immediate issues but also reinforce the value Panorama brings to their organization. It's essential to approach these situations with a mindset of collaboration rather than confrontation.

In my previous roles, I consistently achieved high renewal rates by engaging with clients well before contract expiration. I assess their satisfaction, anticipate their future needs, and ensure they are aware of all updates and enhancements. By fostering strong relationships and clearly communicating the value we provide, I’ve successfully renewed accounts and avoided attrition.

To prioritize accounts effectively, I use a combination of CRM tools for tracking progress and deadlines. I regularly assess the urgency and importance of each request and communicate transparently with clients. I find that setting clear expectations with clients and managing time efficiently allows me to balance competing demands while maintaining high-quality service.

I typically monitor key performance indicators and client engagement metrics to identify at-risk clients early. Regular check-ins and feedback sessions help. I cross-reference usage data with renewals to highlight clients showing a decline in engagement, allowing me to take proactive measures and develop strategies to address their concerns.

To demonstrate the value of Panorama’s products, I utilize data and success stories from other districts that highlight measurable outcomes and impactful uses. I also offer tailored demonstrations showcasing product features relevant to their specific needs, supplemented by continuous support and resources to maximize utilization.

My approach to upselling involves understanding client needs deeply and identifying areas where Panorama can bring even more value. I build strong relationships through trust and transparency, presenting upselling as a natural progression of our collaboration aimed at enhancing their student outcomes rather than a hard sell.

I once had a situation with a client who was dissatisfied due to misunderstanding our features. I set up a meeting to hear their concerns and clarify the product capabilities. Through open dialogue and a solution-oriented approach, I was able to tailor our offering to better fit their needs, and the outcome strengthened our partnership.

I have extensive experience using Google Suite for document management and collaboration. In terms of Gainsight and Salesforce, I have utilized both for managing customer interactions and monitoring account health, ensuring my accounts remain active and engaged. I am comfortable navigating these tools and leveraging their features for maximum benefit.

The most important aspect of retaining clients in Account Management is building trust. Consistent communication, transparency in addressing issues, and delivering on promises are foundational elements. By demonstrating genuine interest in their success and being a reliable resource, clients are likely to stay engaged long-term.

I stay current with industry trends by subscribing to relevant newsletters, participating in webinars, and engaging in professional networks. I also make it a priority to understand research and developments in the K-12 education sector as this knowledge allows me to offer informed recommendations and ensure our solutions remain effective and impactful for our clients.