Lot Operations Specialist - Cincinnati , OH

About Parkade

Parkade's mission is to transform cities, increase mobility and combat climate change. We're building a world that has far fewer parking spots, but where every spot is available to use at the push of a button and few spots sit empty.

We have a network of properties we currently work with, and we're growing that footprint every day. As we expand, we’re looking to expand our enforcement protocols and further improve operations at our existing locations. That’s where you come in.

About the Role

This role will be very “boots-on-the-ground.” In collaboration with our operations team,  and under general supervision, Lot Operation Specialists will patrol an assigned area for the purpose of conducting parking enforcement, monitoring parking lot operations, identifying areas of improvement, and performing related duties as required.

Essential functions include: 

• Patrolling our partner locations and utilizing our mobile application to submit reports on unauthorized parking

• Arranging for the removal of unauthorized vehicles

• Directing traffic as required

• Making notes of actions taken during work and preparing detailed reports

• Explaining parking rules and how to use Parkade’s applications to members of the public, or residents of our partner locations

• Lifting/installing signage, traffic control devices, and other equipment

• Following policies and procedures and taking directives from supervisors/managers

• Communicating verbally and in text in a professional, clear, and effective manner

This role is a part-time position, with the opportunity to become full-time based on performance.

Other Responsibilities

• Stay up to date with Parkade’s product and operations, and have a complete understanding of our enforcement protocols at each partner location

• Proactively monitor our partner’s parking locations and report unauthorized or illegally parked vehicles

• Request towing of unauthorized vehicles as necessary

• Provide information and guidance as necessary to visitors and customers parking in our partner facilities

• Prepare and report on daily summary of activities

• Inspect and report poor lot conditions including issues signage, ground markings malfunctioning and or damaged parking equipment while carrying out patrol activities

• Post & replace signage as necessary, as provided by the team

• Supervise and conduct parking lot surveys for space inventory, occupancy, and provide other information as needed for planning

• Other tasks and duties as assigned by your manager

Requirements

• Ability to work independently, with integrity, and with limited supervision

• Fluent in written/spoken English — you should be able to communicate clearly with customers and teammates at all levels

• You're a self-starter that is always looking for the next problem to tackle

• You know how to multitask and prioritize issues, even in absence of clear guidelines

• Be comfortable with learning new systems and integrating them into your daily work

• While a vehicle is not required, you will be required to physically visit several locations per shift, sometimes more than a mile apart

• Shift Times: 6:00 - 10:00pm, or 7:00 - 11:00pm.

• All candidates are subject to a criminal background check after a conditional offer is accepted

Nature of Work

This role involves considerable walking, standing, and/or sitting for extended periods of time, working in inclement weather, dealing tactfully with a sometimes hostile public, utilizing a mobile device to file reports, exposure to hazards and working in the proximity of other moving vehicles, and requires normal color vision. Employees may be required to lift and install/remove signage, traffic control devices, or other equipment weighing up to 50 pounds. Employees may be required to work nights, weekends, holidays, and any shift as directed by their manager. Employees may be required to wear company-issued uniforms while conducting responsibilities.

Early Expectations

• Understand every aspect of the Parkade product and how it works.

• Understand the enforcement protocols of each location in your assigned area, including any additional locations as they are added

• Be comfortable explaining our product and service to members of the public

• Ensure our building operations processes are running smoothly, and suggest improvements to those processes.

Bonus points

• Experience in a customer-facing role

• Experience working in an operations role

• You care deeply about problems related to transportation, parking, urban living, and efficient use of space and resources in cities.