Supervisor, Collections

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Flexible work options and summer hours for eligible employees
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity:

Reporting to the Manager Credit and Receivables, the Collections Supervisor is a data driven collections strategist that will work closely with sales, operations, and finance to ensure an effective and efficient debt recovery processes. This role is responsible for monitoring team performance, implementing collection strategies, and ensuring compliance with all relevant laws and regulations. The Supervisor will also have a special emphasis on developing data analytics and recommending improvements to the collections process for future AR management enhancements. 

Responsibilities:

Collections
•    Implement and manage collections policies and procedures; look for opportunities to measure, optimize and refine strategies using analysis.
•    Monitor risk strategy performance to ensure strategies are delivering both optimal profitability; driving positive results on delinquencies and credit losses.
•    Drive continuous improvement to ensure strategies are effective and aligned.
•    Make collections strategy recommendations to senior leadership and implement recommended changes across different business units.
•    Establish and maintain positive business relationships with internal customers and key stakeholders in the collections process.
•    Monitor and manage team productivity to maximize team efficiency and identify possible improvement opportunities.

Analysis
•    Develop KPI’s to drive operational excellence and business value.
•    Utilize analytical, data mining, credit risk management and leadership skills to optimize  collections credit risk/return.
•    Prepare AFDA calculation and AR reports that provide timely and effective information to Management on credit and collections issues.

Processes and Systems 
•    Monitors the performance of Get Paid and identifies opportunities for optimization and enhancement.
•    Stay’s up-to-date with industry best practices and new features offered by Get Paid.
•    Conducts workflow review, process redesign/reengineering, and deliver solutions for effective and efficient debt recovery processes.
•    Lead improvements in processes and controls to support the growing business.
•    Proactively drive continuous improvement and automation to existing processes to improve efficiency and effectiveness.
•    Analyze system processes and team process to assure best industry practices are utilized to minimize cost and bad debt.
•    Leverage industry best practices for continuous improvements

Leadership
•    Develops team goals and objectives.
•    Coach, mentor and grow credit and collections skills to ensure objectives are reached.
•    Guides the resolution of non-routine and complex problems that the team encounters.
•    Supports the professional development of the team.
•    Develops KPI’s to measure team performance and set targets for continuous improvement.
•    Supports the team through process and technology changes.

Education:

•    Completion of Post-Secondary program in business or accounting 

Requirements:

•    5+ years’ experience in a progressive and responsible role in collection of delinquent accounts
•    3+ years’ experience in collections management including strategy, analytics and team management.
•    Data-driven, eager to understand the numbers and provide meaningful insights.
•    Proficiency using PowerBI to analyze data and create dashboards.
•    Proficient in Microsoft Office Applications.
•    Knowledge of SQL is preferred.
•    Experience performing root cause analysis on internal and external data and processes to identify opportunities for improvement.
•    Proven experience managing multiple projects simultaneously.
•    Strong written and verbal communication skills with the ability to adapt communication to different audiences. 
•    Self-starter who is highly focused and driven to achieve business objectives. 
•    Self-organized with the ability to operate independently and prioritize effectively.
•    Membership in the Credit Institute of Canada with completion of or working towards their CCP would be an asset.
•    Experience dealing with credit collection agencies regarding proposals, settlements and litigation: follow up with agencies to provide additional account details or obtain status updates.
•    Experience processing bankruptcy documentation, completing credit checks / verifications.
•    Proficient in the administration of the Canadian Privacy Act; Personnel Information Protection and Electronic Documents Act; Credit Institute of Canada; Fair Trading Act of Alberta; etc

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as someone who seeks diversity – not validation – when approaching decisions and solving problems? A team captain who recognizes and celebrates individual and group wins? Someone who is guided by principles, not rules, and believes mistakes are opportunities for learning and continuous improvement? Someone who recognizes there is more than one way to solve a problem? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.