Territory Manager

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity:

The Territory Manager will oversee multiple branch locations and will be responsible for ensuring safe operations of all sites, attaining the KPIs for operating efficiency, managing OPEX for the territory and ensuring customer expectations are met or exceeded.

Responsibilities:

• Is a safety leader within the territory ensuring the highest safety standards are being met for all branches.
• Is an Environmental steward ensuring the mitigation of product into the environment.
• Ensures all employees are following proper safety procedures and ensures training is provided and continually updated should it be required.
• Conducts site inspections and workplace observations regularly to ensure compliance.
• Is up to date on safety and regulatory standards within the territory to ensure compliance with regulatory agencies.
• Ensures safe operations in all branch/bulk plant and cardlock locations in the territory.
• Cleanliness of all facilities from the office, to the warehouse and onto the dock is an expectation.

• Maintains all sites (branches/cardlocks) are up to Parkland standards. Responsible for maintenance of sites as required.

• Responsible for customer profitability within the territory.
• Works with sales team to help win business while continuing to operate efficiently.
• Responsible for the customer relationship and ensuring customers are receiving excellent on time service.
• Owns the NPS scores to ensure the highest customer satisfaction.
• Deals with customer issues and resolves customer complaints when they arise.

• Promotes Parkland Values and BOLD behaviors within the territory.
• Ensures Operations Supervisors/Managers in the Branches are supported and well trained.
• Helps set/manages KPIs and AIP objectives for all employees in the territory.
• Responsible for setting staffing levels at the branches.
• Provides product knowledge support for the branches as required.

Requirements:

• 5+ years progressive experience with a focus in safety leadership, operations management, business accounting, marketing, and sales
• Industry knowledge relating to fuel handling desired.
• Excellent communication, organizational, and analytical skills
• Ability to handle conflict and de-escalate issues quickly and effectively
• Understanding of transportation and regulatory compliance
• Must have a valid drivers license and an abstract in good standing
• Ability to travel to meet business demands
• Excellent interpersonal skills with proven leadership ability while maintaining a pleasant and friendly manner is necessary

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as someone who seeks diversity – not validation – when approaching decisions and solving problems? A team captain who recognizes and celebrates individual and group wins? Someone who is guided by principles, not rules, and believes mistakes are opportunities for learning and continuous improvement? Someone who recognizes there is more than one way to solve a problem? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.