Part-Time Concierge (The Grand)

Concierge

SUMMARY

• Serve as a customer service / sales consultant. Basic responsibility will be to satisfy resident’s questions and needs, serve as a liaison to the management office, assist in renting apartments and provide refreshments
• Always provide exceptional Customer Service

DUTIES AND RESPONSIBILITIES

• Greets residents and guest with a smile as they enter the building
• Provides Dog Walking Service
• Captures all prospect information i.e.; phone, written and walk-in, in a way to maximize current and future occupancy and provides general sales information during off hours.
• Maintains Concierge Binder
• Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc., stocks coffee bar, keeps track of office supplies, maintains linens and towels for the amenity areas.
• Maintains a clean and orderly front desk, lobby area, and storage closets where applicable, cleans glass/ carpets as needed, keeps other amenity areas cleaned and stocked.
• Generates flyers and assist with outreach marketing to local Business etc.
• Assist with social media posts, organizes and host month resident events for the community.
• Answers the telephone. Communicate with staff and residents
• Performs other duties as assigned

REQUIREMENTS

• Study the Community info and BMG policies.
• Marketing experience preferred.
• Take all office phone calls when office is busy or closed (calls must be forwarded to front desk)
• Update Daily the Concierges Book
• Offer refreshments to every prospect
• Follow up on 100% of service orders
• Enter new service order request into software
• Sales – fair housing, act as back up to sales call, book appointments, capture guest information; confirm appointments, assist in planning resident events, promote resident referrals
• Enter new service order request into software
• Keep lobby and desk in perfect first-class appearance

Job Type: Part-time

Pay: $12.00 - $16.00 per hour

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location