Part-Time Customer Experience Associate - Youth - Programming

• Prepares, and conducts a variety of programs and activities to encourage the use of the library by children and young adults, including, but not limited to, school and community outreach.
• Works with the Youth Learning staff in the presentation of programs and services for children and teens.
• Assists with ideas for programs and collects necessary materials.
• Reads, tell stories, performs puppet shows, and interacts closely with children.
• Provides direct assistance to patrons with basic information regarding use of library materials, equipment, and services.
• Circulates library materials and answers reference questions.
• Researches complex questions.
• Has access to and maintains the integrity of confidential customer information.
• Interprets policy and explains procedures to the public.
• Responds to customer concerns and complaints and conducts conflict resolution.
• Maintains and cultivates contact with the general community, the public, schools, teachers, other libraries, city employees.
• Operates standard office and library equipment such as personal computers or mobile devices using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiches equipment, and calculators.
• Demonstrates proficiency in the City of Jacksonville Core Competencies.
• Performs related work as required.

• Knowledge of recreational and developmental needs of children and young adults along with the knowledge of community interests, trends, and resources and ability to use this information to determine library programming needs.
• Knowledge of library procedures, techniques, and policies.
• Knowledge of library materials in various formats and materials appropriate for various ages and reading levels.
• Knowledge of literature and reference materials.
• Skill in organizing library materials and workflow.
• Ability to translate adults, young adults and children’s needs and interests into effective library services and programs.
• Ability to recommend age-appropriate material.
• Ability to communicate verbally and in writing to persuade, educate, explain and inform.
• Ability to prepare written reports.
• Ability to solve problems.
• Ability to research and evaluate library activities and library procedures.
• Ability to maintain detailed and accurate records.
• Ability to operate standard office and library equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.
• Dependent on assignment, ability to operate a motor vehicle.

This position is a 25 hour a week part-time position. Majority of hours will be scheduled during the regular work week. However, due to the nature of library operations, the employee may be required to work evenings and on weekends, and at various locations.

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  A Bachelors’ Degree from an accredited institution with a preferred concentration in librarianship, education, child development or other related field is required.
• Basic computer skills required.

• Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class.
• Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville Public Driver Certification.