Part-Time Customer Service Representative

Do you perform tasks with scrupulous attention to detail?

Are you thorough to the point of being obnoxious?

Do you love helping people and working with a great team?

If so - we have an excellent opportunity for you!

Move Indy is seeking a positive, motivated, and personable Part-Time Customer Service Representative (CSR) to provide weekend coverage (Friday - Sunday).

The CSR must maintain positive and professional communication in all interactions with customers and teammates. Candidates must have strong attention to detail, with a systematic approach to daily tasks. The CSR must be good with numbers and accurate with data entry. Move Indy is seeking a self-starter who is able to successfully prioritize daily tasks while working independently. The ability to remain calm and work well under pressure is essential. This is a fully remote position.

Successful candidates will be able to learn new concepts and procedures quickly, with the ability to retain new information and explain it to customers. Candidates must be comfortable working in a fast-paced environment within a growing company. The ideal candidate will be comfortable working in a startup environment, with the desire and ability to provide constructive feedback on how to improve systems and processes.

As part of the day-to-day activities, the CSR will need to speak with customers and collect the proper information to obtain a moving estimate or schedule an in-home estimate. The CSR is responsible for scheduling new moves and Home Services, as well as confirming previously scheduled work. This position requires great attention to detail and strong organizational and multitasking skills.

For the right candidate, there is a possibility this position will have the opportunity to grow into a full-time position. This position will also have the opportunity to work additional shifts throughout the week during our busy season (May-August).

Move Indy will provide an onboarding and training plan to help familiarize the selected candidate with our policies, procedures, and estimating techniques/software.

$20 hourly

• Answering all incoming phone calls
• Sending/responding to emails, text messages, and voicemails
• Responding to incoming direct messages on multiple platforms (GMB, Facebook, Yelp, Instagram, etc.)
• Composing emails
• Generating PDFs of estimates
• Gathering customer information/data entry
• Scheduling in-home estimates, moves, home services, etc.
• Calendar management
• Confirming all weekly company appointments
• Managing and maintaining electronic files
• Generating estimates for moving, packing, and home services [training will be provided]
• Following up with customers and Estimates Not Booked (ENB)
• Sending post-move correspondence
• Communicating frequently with the management team to discuss logistics, scheduling, etc.
• Providing feedback and suggestions to improve processes and the overall customer experience

• 1-2 years experience in a customer service position or similar
• Prior data entry experience
• Strong computer skills with proficiencies in the following systems: Google Suite (Gmail, Drive, Docs, Sheets, Calendar, etc.) & MS Office (strong emphasis on Excel)
• PDF creation
• Previous experience with any CRM system is beneficial, but not required
• Ability to multitask and remain calm/professional under pressure
• Proven organizational skills
• Must be detail-oriented and thorough
• Candidates MUST be reliable and coachable
• Ability to work independently with minimal supervision
• Prior experience in the moving and/or logistics industries is a plus, but not required

Move Indy is a family-owned, full-service moving company located in Danville, IN. We specialize in residential & commercial moving, packing, storage, junk removal, and cleaning. We offer local & long distance moving services. We work to partner with local businesses and organizations; we are working to build and grow relationships in the community, one move at a time.