Part-Time Fan Experience Representative

The New York Red Bulls are one of 29 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-days. You will act as one of the first points of contact with fans, and as an extension of the Fan Services department. This is a part-time position working all regular game day hours and events at Red Bull Arena.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

• 
  RESPONSIBILITIES
  
  • Engage with fans and provide accurate information about the New York Red Bulls and Red Bull Arena
  • Provide a high level of customer service
  • Problem-solve by effectively communicating with guests
  • Being pro-active and having high energy when interacting with fans
  • Assist with in-match promotions
  • Represent the Red Bulls organization on match and/or event days
  • Create a fun experience through positive fan interactions
  • Assist various departments upon request on match/event days

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Must be at least 18 years of age or older.
• Flexible; you will work unusual hours including nights, weekends, and some holidays.
• A commitment to work at least 70% of our 2023 Season Home Schedule. (www.newyorkredbulls.com/schedule)
• Previous customer service experience is a plus.
• Must display excellent customer service and communication skills.
• As a part-time employee of the Company, you will not be eligible for Company-sponsored benefits or paid vacation.

• High school diploma
• Travel 0-10%
• Temporary

JOIN THE TEAM