Part-time Resident Assistant at Westlight (Saturday-Sunday, 12pm-8pm)

WHO WE ARE

POSITION SUMMARY

WHAT YOU'LL DO

• Assist residents with move-ins to facilitate a hassle-free experience.
• Welcome residents in the lobby and help them with bags or groceries as needed.
• Orchestrate daily in-unit package and dry-cleaning delivery.
• Inspect amenity areas throughout the day to ensure high standards of cleanliness and that supplies are well-stocked including beverages, snacks, and towels.
• Develop an in-depth knowledge of the neighborhood to recommend the trendiest coffeeshops, must-see art exhibits, and other great things to do in the area.
• Participating in community activities and social events to build resident relationships.
• Respond quickly to resident requests and use creativity to solve problems and drive resident satisfaction.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• Experience in customer service-related fields such as hospitality, retail, or restaurants, and the highest standards of integrity, creativity, and teamwork.
• Excellent interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.
• Ability to routinely lift up to 50 pounds (packages, bags).
• Passion for providing exceptional customer experiences and embodying our core customer service elements:
• CARING – Demonstrated passion for caring about customers and co-workers.
• PROFESSIONALISM – Professional presentation and written communication skills.
• EMPOWERMENT – Proactive approach with a proven ability to take ownership of customer concerns.
• LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
• INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.